Evaluates, designs, documents, installs, implements, tests, performs problem isolation and resolution, monitors, tunes, and sets standards. Maintains a complex range of computer network components and systems. Performs these functions across a wide range of network facilities including physical media, protocol stacks, hubs, routers, bridges, gateways, digital servers, line drivers, telecommunications transport facilities, mainframe VTAM, NCP and related software and hardware, and network management components. Provides client consulting and training on the interfacing and use of the network facilities. Researches, evaluates, and recommends new computer network equipment and technologies. Utilizes monitoring, performance analysis, network management, software and hardware equipment to trouble shoot and isolate problems, gauge network performance, and trace data and protocol activity. Devises solutions to operational problems within the capacity and operational limitations of installed equipment. Develops and executes contingency plans for network software and hardware failures.

(40 hours/Week)Configuration Management (CM) representative to the Joint Chief of Staff regarding the physical IT network infrastructure in the National Military Command Center (NMCC) in support of the High-altitude Electromagnetic Pulse (HEMP) Tech Control Facility, NMCC Command & Control System (NCCS), and the Defense Red Switch Network (DRSN)Researched, designed, and input new devices/equipment and managed over 19,000 IT devices in the Visionael CM database. Analyzed requirements, standards, and conventions for documenting and implementing the physical network infrastructure such as voice and data network devices, switches, patch panels, infrastructure interfaces, end equipment, cabling, and commercial circuit identifiers, circuits and physical assets in the Visionael database. Actively participated in Configuration Management Board (CMB) regarding changes and additions to Command and Control (C2) systems and network infrastructure and resolves all conflicts associated with the computer configurations and specialty areas. Capture and implement computer configurations as required and directs and implements daily and future IT systems support.

Responsible for supporting Command and Control (C2) systems used extensively by the Joint Chiefs of Staff, the National Military Command Center (NMCC), the National Joint Operations Intelligence Center (NJOIC), and the Secretary of Defense (SECDEF).Provides secure, jam resistant, worldwide communications to meet essential wartime requirements for high priority military users via the MILSTAR satellite system.Performs routine and emergency maintenance on digital equipment, communication network servers, routers, display terminals, desktop and laptop computers, printers, modems, fiber-optic transceivers, and cryptographic equipment.Maintained and repaired graphical and text-based missile warning display systems.Tracked outages utilizing Remedy and FaCIT databases to provide up-to-the-minute reporting to supervisors and upper managementTests and optimizes the functionality of systems, networks, and data to minimize down time.

Brigade Subscriber Node Team Chief March 2006 – November 2007 (40+ hours/Week)Was the Team Chief responsible for the supervision, training, and welfare of five team members performing the installation, operation, and maintenance of three Brigade Subscriber Nodes, providing 24/7 support to an Army Brigade Commander, his staff, combat units, and associated organizational personnel totaling over 5,000 while engaged in combat operations.Performed troubleshooting functions to identify and repair network problems and provided expert advice to customers on desktop systems and applications. In addition, installed and maintained Local Area Networks (LAN) and Wide Area Networks (WAN) for multiple organizations.Trained new personnel on equipment such as: Cisco Routers (7206, 3640 and 3660), Lucent PSAX-1250 Asynchronous Transmission Mode (ATM) Switch, Avaya Private Branch Exchange (PBX) telephone switch, General Dynamics Vantage server and High Capacity Line-Of-Sight (HCLOS) radios.Performed logistical spare and repair parts inventory, requisitions, and property accountability to properly maintain and support the section’s equipment.Also responsible for the operation of the Brigade’s Secure Mobile Anti-Jam Reliable Tactical Terminal (SMART-T), which was valued for over $6 million in communications equipment.

Multi-Channel Transmission Systems Operator/Maintainer March 2004 – March 2006 (40+ hours/Week)Supervised installation, maintenance, and constant operation of Mobile Subscriber Equipment (MSE). Repaired numerous Mobile Subscriber Equipment (MSE) communications and electronic software and hardware, including cables, microwave radios, and routers.Provided excellent customer service and significantly improved the MSE equipment repair rate.Developed and implemented a database tracking system for all MSE equipment.