Bryan Carson Email & Phone Number

Bedford, Tx, Us

United States

United States

• Administrator on Microsoft M365 and Office365 products (Exchange, Word, Excel, PowerPoint, Visio, Teams, SharePoint, Power BI).• Cloud Administrator in MS Azure Environment, Active Directory and Azure AD Connect.• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD Connect. • Provision, manage, and monitor storage accounts.• Strong Endpoint security support (malware, antivirus, ransomware, etc.) is provided by CrowdStrike and Arctic Wolf Networks.• Monitor and identify system security vulnerabilities based on existing procedures.• Subject Matter Expert as the SharePoint Administrator• Assists with responses to security incidents to prevent additional losses and obtains and preserves forensic evidence.• Administrator of Manage Engine AD Manager Plus - (Service Administration)• Working Experience with Proofpoint for email security.• Experience with PRTG monitoring software.• Working Experience with Dell servers (PowerEdge R740s, R440s) • Deployment of Virtual Servers (Windows Server 2012R2, 2016, 2019) with VMWare vSphere/vCenter v7.0.• Install and monitor updates/patches using Manage Engine Endpoint Central.• Manage network connections from outside vendors for SFTP, remote development work.• Working Experience with Manage Engine Asset Explore• Administrator of Veeam Backup and Replication software currently version 11.• ServiceNow ticket system. • Windows 7 Professional and Windows 10 Enterprise Support

United States

•Scan and Mitigate – Vulnerability management for desktops and servers.•Phishing campaigns and Security awareness training – Email Security.•Review Reports for Risk Management reporting or resources.•Review Pen Testing results and mitigate issues.

United States

•Servers and computers maintenance and backups.•Performed software installation, updates, and configurations.•Resolve issues related to connectivity, operating systems, third party and proprietary.•Remedy IT Service Management •Installed software, updates, and other computer modifications via Systems Management Server (SMS).•Performed monthly system maintenance and upgrades as well as performed process proofing and product audits.•Exceptional problem solver with the ability to work independently and in a team environment.•Developed the ability to plan, organize, and lead others in studies or projects and to negotiate effectively with senior management to accept and implement recommendations where proposals involved substantial resources and required extensive changes in established concepts and procedures.•Collaborated with various project teams to plan quality assurance procedures across software development life cycle phases.•Investigated and provided data on customer complaints and concerns regarding contractor's quality performance and processes which impact customer usage.•Facilitated corrective actions to address quality issues to include root cause analysis, development of corrective actions and verification of corrective actions.•Utilized a wide range of qualitative and quantitative methods to identify, analyze, and improve efficiency and work products.

United States

•Initial point of contact for provisioning and/or maintenance customer inquiries concerning fiber-based voice, data, and video services. •Ability to troubleshoot PCs and Internet connections. •Technical and working knowledge of routers, broadband connections, PCs, operating systems, •Ethernet and Network Interface cards, and LANs. •Excellent customer service skills. •Maintain composure in a fast-paced environment while supporting at least 30-40 accounts a day.•Analyze customer issues and creatively resolve them.