Bryan Castaneda Email & Phone Number

San Diego, CA, US

• Lead and manage the complete onboarding process for new clients, including project planning, scheduling, staffing, and budget management, ensuring successful business and financial integration onto ABC's platform.
• Serve as the primary client contact, balancing project scope, timelines, and quality while providing specialized software and system training to maximize client satisfaction and ABC’s revenue potential.
• Collaborate across departments to resolve customer issues, ensure seamless project implementation, and facilitate a smooth transition to the Client Management Division post-project completion.
• Utilize Salesforce and other CRM tools to track client interactions, provide expert guidance, and generate business reports tailored to client-specific needs, including financial, growth forecasting, and marketing.

California, United States

• Oversee software implementation projects for ABC clients from initiation to completion, managing schedules, resources, and client expectations while ensuring successful deployment and user adoption.
• Serve as the primary client contact, managing project scope, timelines, quality, and risk, while maintaining strong relationships and ensuring client satisfaction throughout the project lifecycle.
• Facilitate client training and user acceptance testing (UAT), coordinating with internal teams to ensure deliverables are met and providing post-migration support to gather feedback and improve processes.
• Utilize project management tools like Financial Force to track milestones, manage dependencies, and report project progress to management, ensuring timely issue resolution and successful project outcomes.

Remote

• Managed multiple, concurrent projects (20 per quarter) and teams of 50+ agents, across various world time zones.
• Defined deliverables, identified roadblocks, & communicated progress resulting in on-time, on-budget, quality results.
• Partnered with high-growth and enterprise businesses at both the strategic and tactical levels to define their needs, map processes, audit quality, and measure impact, leading to exceeding quarterly revenue targets by.
• Built data visualizations and metric tracking sheets to provide insights, and also acted as liaison with Product and Engineering teams to help launch, troubleshoot, and user test new internal software tools to.

San Diego, California, United States

• Proposed solutions in a startup environment to optimize operational procedures and enhance current systems: refined the pre-qualification process, increasing prospect to qualified sales opportunity conversions by 80%.
• Built and developed a high-performance sales team, while supporting diversity and inclusion objectives in the hiringprocess, resulting in two promotions into management positions and increasing closed sales by 35%.
• Collaborate with executive leadership teams to create training protocols to execute mission statements and exceed customer expectations: member attrition reduced by 18% and member satisfaction improved by 30%.

San Francisco, California, United States

Proactively manage a $2M Profit and Loss (P&L) statement utilizing effective controls, preventing overages, minimizing labor costs and overtime, and ensuring on-time delivery of supply and equipment orders.Administer a variety of projects to optimize and improve operational procedures, enhance current systems, propose innovative solutions, and support.

San Francisco - Pine St

Proactively manage a $2M Profit and Loss (P&L) statement utilizing effective controls, preventing overages, minimizing labor costs and overtime, and ensuring on-time delivery of supply and equipment orders.Administer a variety of projects to optimize and improve operational procedures, enhance current systems, propose innovative solutions, and support.

Berkeley CA

Potrero Hill Sport

- Train, motivate and coach a 50+ person team towards achieving individual and company goals.- Develop club P&L and operating plan; set monthly membership, fitness and service targets; while executing against a budget with specified revenue, expense and profit amounts.- Supervise and set priorities for the Service, Membership and Fitness Manager, and.

Alemany Sport

- Train, motivate and coach a 43 person team towards achieving individual and company goals, which has led to developing six team members into leadership roles within one year.- Develop club P&L and operating plan; set monthly membership, fitness and service targets; while executing against a budget with specified revenue, expense and profit amounts..

Potrero Hill Sport

- Managed a team of 15 Trainers; exceeded revenue budgets QoQ; grew active clients YoY by 45% from 86 to 122 while reducing client drop rate YoY by 25%.- Top 3 grossing Fitness Manager/Department in district Q1-Q3 for 2015 and the first Fitness Manager promoted to General Manager since 2013; set single month record for Total Fitness sales -$73K..

Millbrae Super Sport

- Top grossing Fitness Manager in district for Q2-Q4 in 2014. - Generated 9 new clients and sold over 15K in one month; personal record.- Managed a team of 6 Trainers and promoted 1 trainer to Assistant Fitness Manager. - Promoted to Fitness Manager from Assistant Fitness Manager within 60 days of starting.

Potrero Hill Sport

- Created and managed a wide variety of fitness programs designed specifically for client needs; trained over 100 clients and serviced over 2500 sessions.- Ranked top 10 trainer in sales out of 100 trainers from 12 clubs on a consistent basis for four years. - Consistently exceeded revenue and session minimums, averaging $8000 in sales and 100 sessions.

San Francisco Bay Area

- Met and exceeded monthly sales goals.- Earned Bridgestone Recognition Award for top quarterly salesman in 2006.- Excelled in a competitive incentive/commission based role. - Worked with a wide demographic clientele, learned to assess client needs and ask for sale.