Bryan Chancay Email & Phone Number

Austin, Texas, United States

• Handle system access and maintain user accounts, passwords, permissions, data integrity and security via Active Directory
• In-person and remote technical support for global GLG workers and employees
• Troubleshoot and support Windows & macOS software/hardware issues remotely and in-person
• Administer and support business applications such as: Microsoft Outlook, Microsoft Office, Microsoft Azure, Zoom, Microsoft Teams, Excel and Sales Force
• Provide AV support to GLG conference rooms, employees, and executive level partners
• Address customer issues received via Zendesk in a timely manner

Austin, Texas, United States

• As a customer support agent I am tasked with providing support to customers and their end users by resolving customer connectivity issues and escalating tickets to the proper department.
• Use a multitude of programs such as Sales Force, Super Click and Eleven OS to create, update and track daily tickets.
• Identify, troubleshoot and escalate a variety of popular handheld devices that have connectivity issues with customers
• Primary VOIP program used to assist customers is Cisco IP Communicator

San Antonio, Texas Metropolitan Area

• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues
• Ensured physical security & common attacks while securing the wired and wireless local network
• Diagnosed, troubleshooted, and resolved a wide range of software, hardware, and network issues
• Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware

California, United States

• Managed 14 work center Libraries and managed 28 Librarians
• Trained managers and shift supervisors
• Ensured, provided, and disposed of classified material safely
• Kept effective records and inventory of publications
• Ensured all electronic manuals were up to date
• Communicated with Boeing and Navy-Admins weekly

California, United States

• Identified and escalated support request to appropriate personnel
• Managed, audited, and maintained 30 aircraft log books while ensuring all pilot annotations have been properly translated and documented
• Maintained and organized charts showing trends in aircraft reliability
• Operated the Naval Aviation Logistics Command Management Information System (NALCOMIS)
• Performed computer system and database analysis
• Managed command ASM certifications and qualifications

California, United States

• Responsible for the cleanliness and prevention of corrosion of the aircraft by pursuing an effective and continual preventative maintenance requirements
• Performed daily, pre-flight, post-flight, and turnaround inspections while providing assistance to pilots

Chicago, Illinois, United States

• Held numerous responsibilities such as Meat Department Manager, Sales Associate and Inventory Supervisor
• Implemented the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production.
• Identified associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve
• Maintained quality and safety standards in area of responsibility by ensuring associates were trained on Logistics, company policies, and procedures; while also complying with OSHA standards
• Cross trained associates in various departments and filled in wherever needed
• Effectively held weekly training to ensure all team members understood daily and weekly goals