• Handle system access and maintain user accounts, passwords, permissions, data integrity and security via Active Directory• In-person and remote technical support for global GLG workers and employees• Troubleshoot and support Windows & macOS software/hardware issues remotely and in-person• Administer and support business applications such as: Microsoft Outlook, Microsoft Office, Microsoft Azure, Zoom, Microsoft Teams, Excel and Sales Force• Provide AV support to GLG conference rooms, employees, and executive level partners•Address customer issues received via Zendesk in a timely manner • Develop and maintain project schedules and timelines to identify and meet critical milestones and deadlines• Maintain inventory for Austin office to ensure team has necessary hardware, accessories, and peripherals• Provide printer support and troubleshooting• Assist with setup and configuration of end-user laptops and hardware• Assist with onboarding of new users by conducting New Hire Orientations

As a customer support agent I am tasked with providing support to customers and their end users by resolving customer connectivity issues and escalating tickets to the proper department. • Use a multitude of programs such as Sales Force, Super Click and Eleven OS to create, update and track daily tickets. • Identify, troubleshoot and escalate a variety of popular handheld devices that have connectivity issues with customers• Primary VOIP program used to assist customers is Cisco IP Communicator

• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues• Ensured physical security & common attacks while securing the wired and wireless local network• Diagnosed, troubleshooted, and resolved a wide range of software, hardware, and network issues• Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware

• Managed 14 work center Libraries and managed 28 Librarians• Trained managers and shift supervisors • Ensured, provided, and disposed of classified material safely• Kept effective records and inventory of publications• Ensured all electronic manuals were up to date• Communicated with Boeing and Navy-Admins weekly• Directed annual Navy command inspections

• Identified and escalated support request to appropriate personnel• Managed, audited, and maintained 30 aircraft log books while ensuring all pilot annotations have been properly translated and documented• Maintained and organized charts showing trends in aircraft reliability• Operated the Naval Aviation Logistics Command Management Information System (NALCOMIS)• Performed computer system and database analysis• Managed command ASM certifications and qualifications

• Responsible for the cleanliness and prevention of corrosion of the aircraft by pursuing an effective and continual preventative maintenance requirements• Performed daily, pre-flight, post-flight, and turnaround inspections while providing assistance to pilots

• Held numerous responsibilities such as Meat Department Manager, Sales Associate and Inventory Supervisor• Implemented the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety).• Identified associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve• Maintained quality and safety standards in area of responsibility by ensuring associates were trained on Logistics, company policies, and procedures; while also complying with OSHA standards• Cross trained associates in various departments and filled in wherever needed• Effectively held weekly training to ensure all team members understood daily and weekly goals•Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams