Bryan Clayson Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Design, Manage, Maintain and deploy our current suite of POS application and tools. integrations with corporate systems and work with business teams to provide our stores with the tools to maximize their point of sale.

Montreal, Canada Area

Montreal, Canada Area

- Identify and troubleshoot complex problems, and develop and implement effective solutions.- Escalate to other departments and vendors issues unresolved at Level 2 with concise descriptions and actions.- Assist the technical support team by answering questions and providing technical information.- Use lab to simulate store environment and issues.- Administer and Maintain incident ticketing system - Train other staff on technical issues as needed.- Expert in Service Now incident ticketing environment

Montreal

Supervise a Team of AgentsCoach Agents Monthly on performanceCreate Annual performance reviewsCreate documentation for teamEscalate Major incidentsReport on Outages and incidents

Montreal, Canada Area

Provide phone/email technical and order support via Remote Connect to over 884 ALDO StoresEscalate requests to the appropriate groups, and follow up to ensure incidents/problems resolutionTrain and mentor new ALDO employees in the Store System Support environmentIdentify and alter key issues in the OMS Order/Ship system Guide store employees on applications and ALDO procedures including the Order/Ship systemOrder resolutions with the Customer Contact Center Involving Investigations and Ship related issuesDiagnose and repair the Store21 DatabaseCreate Training manuals for internal ALDO Google Sites Web PageInvestigate and Update item SKUS using the Retek Merchandising System Setup, Diagnose and troubleshoot all Hardware/Software relating to the Point of Sale System

Senneville Quebec

Cleaning Lab EquipmentTransporting SamplesRunning Minor Tests

Ste-Anne-De-Bellevue

Serve CustomersHandle POS systemstock shelves