Forty years of providing technical writing and editing, including developing and producing user, reference, and program support documentation. Twenty-one years of contactor support to Department of Defense organizations. Eleven years of managing publications development. Eleven years in the computer hardware and software industry supporting graphics workstations, servers, personal computers, operating systems, application software, help systems, and management information systems. Eight years in the telecommunications industry supporting network switching systems, computers, and operating systems.DEVELOPMENT: Designed, wrote, edited, and published programmatic support documentation; contract/task order proposal content; briefings, reports, and executive summaries; corporate reports, plans, and newsletters; user and reference documents for computer and graphics hardware/software and telecom systems; hardware/software project development and support documentation; online Help system and web content; and style guides and surveys for customer documentation development.SUPPORT: Edited documentation for content, grammar, style, organization, and readability. Developed graphic and photographic illustrations. Used prepress and desktop publishing tools. Managed documentation configuration and version control. Tested user documentation during product development. Provided documentation, briefing, and graphics support to senior government and military personnel and corporate leadership. Supported development of numerous successful contract and task order proposals as “book boss,” writer, and editor.MANAGEMENT: Managed technical documentation departments. Planned and assigned work, hired personnel, and appraised performance. Planned, implemented, and supervised product documentation. Coordinated documentation development, production, and distribution with engineering, manufacturing, and marketing groups. Coordinated document production with printers. Developed and implemented documentation standards and processes. Measured and improved quality and customer satisfaction.
Listed skills include Technical Documentation, User Documentation, Writing, Editing, and 26 others.