- Provided Level 3 IT helpdesk support, managing all facets of infrastructure, networking, point of sale, digital, corporate office, and third-party IT systems.- Served as the system administrator for Cisco Meraki Cloud networks, various Point of Sale systems, all Telecom and Internet infrastructure, Microsoft Azure, and other third-party SaaS applications.- Oversaw projects related to menu development, new store launches, and the deployment of diverse restaurant systems and infrastructure products.Project Accomplishments:- Updated POS and network systems across over 300 restaurants.- Deployed two VoIP systems for more than 200 users.- Developed two Aloha databases.- Revamped the WAN for over 300 locations.- Executed a company-wide DNS migration.

I managed and established an IT helpdesk that supported the infrastructure of three distinct concepts, illustrating my capability to manage diverse IT environments. Additionally, I served as the escalation point for Micros 3700 RES products and all third-party restaurant IT systems, highlighting my proficiency in a range of restaurant IT systems.

- Maintained and developed new NCR Point of Sale databases, kitchen displays, and third-party product integrations, highlighting my capability to manage and improve restaurant IT systems.- Managed disaster recovery and planning, systems imaging, helpdesk escalations, and project implementation, showcasing my extensive skills in IT management and problem-solving.Project Accomplishments:- Successfully revamped the Aloha Kitchen/OSR, enhancing efficiency and functionality.- Overhauled POS and network systems for over 150 locations, boosting system performance across the board.- Established a Q/A Lab and processes, ensuring consistent quality control and streamlined operations.

- Overseen projects related to new applications, store launches, and product deployments, illustrating my competence in managing varied IT landscapes.- Acted as the primary liaison for the disaster recovery of IT equipment in both the back office and customer-facing areas of stores, as well as the maintenance of disaster recovery plans, highlighting my proficiency in different restaurant IT systems.

Provide support to end users across all TGIFridays IT and accounting systems. Areas of Support:- WAN/LAN (3G Wireless, DSL, and Access Points)- Micros 3700 Hardware/Software and TGI Fridays SAILOR- NCR Back Office (Menulink) and Micros 3700 Enterprise Management- QSR Kitchen Display SystemResponsibilities:- Act as the Disaster Recovery contact for Back Office and Front of House IT devices.- Train new hires and introduce new systems.- Document knowledge base articles for end users and support analysts.

Responsible for the procurement of all food and supplies for the hotel, banquets, and off-site catering. Accountable for bookkeeping, accounting, purchasing, inventory management, and payroll. In charge of planning and coordinating banquets and off-site catering events.

As a Level Two Analyst, I am responsible for escalations, training, and acting as a liaison between frontline analysts, customers, and software developers. My contributions have led to reduced call volume and wait times, improved first-call resolution, and support for the helpdesk, thereby promoting a positive helpdesk morale. I provide on-call support, develop and maintain a technical knowledge base, offer innovative solutions, and contribute to software improvements.- I serve as the escalation contact for disaster recovery of all hardware/software within restaurants.- I am also the formal trainer for new store culinary setups, having trained over 20 stores.