Bryan Corriveau Email & Phone Number

Niagara-On-The-Lake, Ontario, Canada

Niagara, Ontario, Canada

— Implemented operational procedures and adhered to regulatory compliance — Addressed and provided solutions to customer and staff concerns— Managed performance and completed performance appraisals— Involved with recruitment and interviews and provided training on procedures, job positions and the various industry specific software used— Accurately prepared various reports, records and files— Displayed the ability to multi-task in a fast-paced environment meeting all… Show more — Implemented operational procedures and adhered to regulatory compliance — Addressed and provided solutions to customer and staff concerns— Managed performance and completed performance appraisals— Involved with recruitment and interviews and provided training on procedures, job positions and the various industry specific software used— Accurately prepared various reports, records and files— Displayed the ability to multi-task in a fast-paced environment meeting all deadlines— Oversaw the customer service of a casino department of 170 employees — Supported the management team and frontline staff in daily operations — Managed scheduling requirements for the department— Inventory control for supplies and equipment— Worked with vendors to ensure all needs were met— Consistently collaborated with all departments to co-ordinate company and departmental projects— Accountable for operational budgets — Key contributor to the anti-money laundering program— Collaborated with the leadership team to develop policies and procedures Show less

Niagara, Ontario, Canada

— Managed the performance of supervisors, cashiers, bankers, pit clerks and impressment attendants, including approvals of credit lines for players— Ensured high levels of customer service with solutions and new procedures

Niagara, Ontario, Canada

— Managed cashiers, bankers, pit clerks and impressment attendants— Spearheaded scheduling, policies and performance reviews— Seconded to the Black Hawk Casino to provide solutions for policies and procedures for the Colorado opening

Windsor, Ontario, Canada

— Provided consistently top-notch customer services, oversaw high volumes of inventory, administered foreign exchange, cash advances and other transactions