• Conducted thorough analysis of mis-shipped and returned orders, identifying root causes, and formulating effective solutions to minimize errors in future shipments• Managed and resolved inquiries in the Zendesk platform while maintaining high quality service standards and ensuring a positive customer experience• Collaborated closely with customer relations and support teams, providing valuable insights, and reporting fraudulent activities, issues, and order process enhancements to enhance overall customer service• Demonstrated exceptional problem-solving skills and attention to detail in resolving order discrepancies promptly, ensuring timely resolution and customer trust restoration

• Operated and maintained machinery, ensuring continuous production, and minimizing idle time to meet production goals while adhering to safety protocols • Performed hourly paperwork, accurately recording production metrics, machine performance, and inventory levels, providing crucial data for performance analysis and process improvement • Collaborated with cross-functional teams, communicating effectively to maintain a smooth production process, and promptly addressing any quality or operational concerns• Conducted routine maintenance checks, promptly identifying, and resolving operational issues to prevent disruptions and maintain optimal machine performance

• Demonstrated strong leadership by coordinating and instructing the team on truck allocation, content distribution, and placement within the warehouse, enhancing workflow and productivity • Collaborated with cross-functional teams to maintain accurate inventory records and facilitate seamless order fulfillment, contributing to exceptional customer service and satisfaction• Verify and authenticate incoming shipments while organizing inventory within the warehouse, optimizing storage space, and enabling efficient retrieval of items for distribution• Coordinated a team of ten people on truck allocation, content distribution, and placement within the warehouse, enhancing workflow and productivity