Business Growth – Fully completed opening a second clinic from the ground up. Clinic opened with 6 new therapist and 15 clients.▪ Daily operations – Setup and maintain networking & surveillance systems. Facility management including office utilities (electric, phone, cable) and office supplies. Worked with landlords and was a liaison for two locations.▪ Human Resources – Hiring and interviews. All onboarding, Creation and signing of contracts, non-compete agreements, surveillance release, direct deposit, and new hire intake forms. Credentialed all therapists with insurance companies and state agencies. Supervised all administrative staff and therapists. Conducted weekly and monthly evaluations of all staff. Handled compliance checks on contractor and employee files. Trained staff on computer systems and programs. Handling staff scheduling, conflicts and terminations. Maintained client, employee and owner scheduling for two clinical locations.▪ Billing – Completed daily billing using multiple insurance companies’ billing programs. Quality control of staff submitted billing. Handled all appeals and non-payments from all funding sources including clients.▪ Customer Service – Answered phones, reviewed mail, voice messages, and emails from potential and current clients. Creation of new client files. Worked with potential clients to get all necessary onboarding client Page 1 of 2Bryan Couture paperwork completed to start services. Oversaw client and therapists scheduling with Total ABA. Handled client retention with over a 95% save rate.

Operated our facility in compliance with OSHA, DOT, and FAA warehousing regulation standards.▪ Successful creation and implementation of a new freight forwarding division with the company.▪ Designed and implemented mobile processing and billing using Wi-Fi and cellular networks to reduceoverhead and to gain positive time management.▪ Converted company to an all digital billing system..▪ Managed the selection, purchasing, and implementation of software, electronics and heavy equipmentincluding but not limited to: Microsoft Office, QuickBooks, and a customized tracking system.▪ Performed a variety of administrative and supervisory duties including answering phones, emails, faxes,building a client base, improving productivity, bookkeeping and inventory tracking using QuickBooks andExcel.▪ Actively created and maintained 30 customer accounts, including travelling overseas for person to personmeetings, retention, and sales.▪ Served as a consultant to clients in determining their purchasing needs by presenting multiple quotes andrecommending products to order based on pricing and previous experiences with various manufacturers.

Arranged the movement of freight by various transportation methods, including air, ocean, and ground, on behalf of exporters and importers for British Airways, Cayman Airways, US Airways and JetBlue cargo.▪ Organized cargo loads with carriers to ensure proper handling of hazardous materials and perishable goods.▪ Closed flights to verify arrival of all manifested airway bills and cargo, which included working with truckingvendors to ensure proper delivery, and the use of various software to track inventory, bookings, and flightmanifest.▪ Created and implemented a training course for employees used for customs AES clearance program.