•Manages sales procedures using Salesforce, including lead management, opportunity updates, and precise forecasting. Accountable for expanding and overseeing new business ventures in the Education (K-12) and Higher Education domains within designated client accounts. Offers valuable insights and successfully closes opportunities, with a track record of collaborating with C-level executives in the education sector.•Oversees sales processes through Salesforce, handling leads, updating opportunities, and providing accurate forecasts. Responsible for growing and managing new business in Education (K-12) and Higher Education sectors within assigned client accounts, adding insight, and closing opportunities.•Identify project consolidation paths to grow deals from initial use cases into wall-to-wall solutions that help customers achieve their goals with less complexity•Translate value from hypotheticals into tangible, customized ROI-based presentations•Bring in new logos while growing current accounts•Ensure accurate forecasting while maintaining pipeline hygiene•Improve outcome effectiveness for diverse groups by developing new product playbooks and coordinating talk tracks, objection handling, and competition information.•Persist in expanding the pipeline by 4 to 5 times through the implementation of call and email campaigns.Going Above and Beyond:•As a mentor at Brightly, I supported Senior Sales Development Representatives in addressing their skill gaps and preparing for their upcoming sales roles.Skills: Problem Solving · Attention to Detail · Analytical Skills · SAAS · Forecasting · Microsoft Excel · Microsoft Office · Management· New Account Growth· Lead Qualification·.Account Management· Large Deals· Targeted Account Selling· Prospecting· Product Demonstration· Go-to-Market ·Business Strategy· C Level Experience

Served as a key matter expert in evaluating business opportunities, conducting prospecting activities, developing proposals, and negotiating contracts. Coordinated sales operations and strategies to maximize growth, increase revenue, and ensure business development. Utilized communication, leadership, and organizational skills to address client needs, foster trusting customer relationships, and deliver compelling presentations through phone calls and emails. Managed accounts, evaluated the company's strategies, and generated new sales opportunities in adherence to established goals and regulations.· Obtained a Citrix Rookie of the Quarter Award for obtaining a 148% sales quota during the 1st month in the company· Attained a 112% sales quota in 2020 and a 202% sales quota in 2021· Coordinated the entire sales lifecycle, managed complex accounts, and provided efficient Cloud workflow automation solutions for small businesses

Focused on liaising between clients and employees to ensure adherence of daily operations to clients' requirements and company standards. Developed customer relationships, identified new opportunities, and delivered comprehensive proposals and demonstrations by utilizing in-depth industry knowledge, innovative insights, and data obtained through detailed market analysis. Leveraged advanced communication skills to deliver presentations, generate new businesses, elevate the organization's brand, drive brand exposure, and resolve complex issues.· Built and maintained relationships with partners, colleagues, and customers to close business deals, manage a consistent pipeline, navigate the professional network, and maximize service quality· Spearheaded established operations, relationship-building strategies, and sales optimization processes across disaster recovery and restoration companies· Expanded the customer base within vertical markets by designing, evaluating, and implementing strategic plans and ensuring organizational development

Evaluated, approved, and denied mortgage loans. Supported cross-functional teams in verifying mortgage loan applications, determining repayment capabilities, confirming employment, and analyzing the applicant’s credit history. Managed processing systems and databases to ensure resource credibility, calculate credit checks, specify contract closing conditions, and approve the mortgage process. Aligned daily operations with client requirements, mainframe systems, mortgage underwriting processes, and company standards.· Processed loan documentation data, borrower information, and mortgage underwriting processes following the lender's standard requirements and policies· Ensured timely issue resolution by identifying, evaluating, and delegating loan application issues to respective departments· Provided information to all stakeholders regarding loan applications, loan types, credit options, risk assessments, and repayment abilities

Evaluated, approved, and denied mortgage loans. Supported cross-functional teams in verifying mortgage loan applications, determining repayment capabilities, confirming employment, and analyzing the applicant’s credit history. Managed processing systems and databases to ensure resource credibility, calculate credit checks, specify contract closing conditions, and approve the mortgage process. Aligned daily operations with client requirements, mainframe systems, mortgage underwriting processes, and company standards.· Processed loan documentation data, borrower information, and mortgage underwriting processes following the lender's standard requirements and policies· Ensured timely issue resolution by identifying, evaluating, and delegating loan application issues to respective departments· Provided information to all stakeholders regarding loan applications, loan types, credit options, risk assessments, and repayment abilities

During my tenure as a Customer Engagement Specialist, I collaborated with the field sales team to develop sales leads while providing industry-best service to current and prospective customers. I communicated with customers via phone and email to assess needs, determine requirements, and propose customized solutions. Besides that, I also partnered with management teams to translate customer feedback into opportunities for improving process efficiency and team productivity.

In this role, I tactfully engaged with customers to investigate and resolve outstanding account issues. Routinely monitoring accounts with outstanding debts. I advised customers on options for payment planning and resolved inquiries regarding claims, procedures, and standard processes.My achievements included:* Excelling within a high-volume call center environment requiring superior verbal communication competencies.* Facilitating peer training to boost team results in productivity and customer experience.

Cultivating relationships with clients to attain sales targets. I partnered with domestic and international sales teams to ensure delivery of superior customer service and effective resolution of issues and conflicts. My achievements include:* Being recruited by management to test newly developed computer software systems and provide efficiency and effectiveness feedback and training new team members in system procedures during on-boarding. * Consistently adhere to strict, often varying, deadlines with efficiency and perseverance.* Developed strategies to resolve conflicts between corporation and clients.