Bryan Curcio Email and Phone Number

• Structured internal operations and outlined policies and procedures.• Led teams by example to deliver exceptional standard of work.• Deployed solid budget control strategies to achieve revenue and profit targets.• Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.• Set team performance targets to motivate and reward staff.• Upheld brand quality standards across all service levels.• Organized staff schedules to close gaps and maximize financial results.• Held teams accountable to rules and regulations for safe, compliant, and consistent service.• Oversaw employee recruitment, retention, and ongoing development.• Implemented successful training program to upskill employees.• Tracked trends and aligned strategies to improve business operations.• Scheduled staff shifts to guarantee adequate capacity for ideal operations.• Oversaw routine ordering and inventory practices to optimize customer experiences.• Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.• Organized regular inventory counts to keep records accurate and identify supply needs or loss points.• Retained comprehensive understanding of all strains and products available in store inventory, along with industry-wide product trends and knowledge.• Boosted sales through successful advertising campaigns.• Planned layouts for optimum workflows and business results.• Managed customer experiences with a close eye on team interactions, touchpoints, and methods of engagement.• Maintained financial and administrative controls, accurately tracked funds, and kept records current.

• Assist the retail Dispensary Managers to ensure alignment with company goals and objectives.• Collaborate with management on annual budget, forecasts, and monthly P&L reviews.• Identify sales opportunities to increase profits, growth and financial performance of the dispensary.• Correspond with regulatory entity (CCC) when necessary.• Conduct store walkthroughs to analyze business opportunities, risks and key controls.• Work with Supply Chain (and eventually internal wholesale team) to ensure diverse offerings for customers. • Identify trends and build out inventory to maximize profitability.• Implement operational policies and procedures for retail teams as necessary.• Work together with the management team to overcome challenges and solve problems.• Develop opportunities with marketing team to utilize creative strategies to build business and measure success.• Assure that all staff have a thorough understanding of company processes, SOPs and provide training when needed.• Regularly update and maintain state-level SOPs and training programs.• Ensure continuous training and development with direct reports that results in improved consistency.• Coach dispensary leadership teams to subsequently engage and lead their teams with high standard of operational performance and customer service.• Write and deliver performance reviews focused on improving strengths and developing in areas of improvement.• Perform related duties as assigned by supervisor.• Maintain compliance with all company policies and procedures.• Other duties assigned.

Responsibilities included: • Assisting in the smooth operation of the sales floor with an understanding that customer service is the top priority. • Pausing performing tasks when Team Members and/or customers are in need of assistance. • Helping to eliminate and/or reduce potential theft of product by providing guidance to Team Members and maintaining awareness on the sales floor • Ensuring that the correct price, product, tax and/or discounts are applied correctly to each sale. • Setting up advertising displays or arranges merchandise to highlight sales and promotional events. • Ensuring the store is replenished throughout the day, arranges merchandise to highlight sales and promotional events to company standards on shelves. • Answering phone with appropriate greeting and handles customer questions. • Participating in physical inventory organization, restocking and maintenance of products in Dutchie/LeafLogix and Metrc. • Monitoring for overall store cleanliness including restrooms, office and sales floor.• Taking initiative to stay informed on new or existing products and is knowledgeable about their ingredients and potential benefits to better serve customers. • Coaching staff on upselling opportunities. • Overseeing daily inventory counts. • Assisting in the packaging and labeling of cannabis products. • Other tasks as assigned by Management.

• Prioritize time and energies in store to join the staff on the selling floor; coaching and developing the team; and leading by example.• Positive representative of the Parallel brand.• Deliver the full Parallel customer service experience, catering to the customers 'needs.• Develop knowledge of trends in industry to provide best service possible and share with the team.• Respond to all customer concerns and acts when necessary, to resolve conflicts.• Serve as a role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations.• Responsible for driving sales to meet and exceed targets.• Assisting the Store Manager in meeting all financial goals, including management of the P/L, payroll and store budgets.• Responsible for all operational aspects of the store creating an appealing environment for the customers to explore.• Create store schedules which drive sales opportunities and maximizes the customer experience.• Partner with the Store Manager to ensure staffing is prioritized to provide optimal schedules and ensure the best customer service is provided always.• Successfully prepare for and support company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.• Assist with local events ensuring a successful execution as directed by the Store Manager.• Facilitate staff training regarding company operational initiatives, ensuring processes, procedures and policies are accurately communicated to the team.• Participate and advocate for all training, support all training and assist the Store Manager in ensuring they were delivered on brand and the service knowledge/skills were built with every employee in store.• Responsible to support a productive and dynamic team by connecting with employees, customers, and the community.