Senior Technology Professional (Vp)
Texas
JPMorgan Chase (5/2001 - 8/2016)● Managed a team of professionals to monitor, detect, and resolve L2 / L3 incidences impacting any of the business-critical applications in Enterprise Content Management. Using an ITIL framework, HP Peregrine incidence management, knowledge base, asset inventory, RACI engagement process, and problem management to continually improved service delivery. Each environment required the highest levels of reliability, availability, and performance for a large financial institution.● Technical Project management role in the design and implementation of multiple Enterprise Applications with critical business functions. The applications built on distributed and cloud technologies supported over 100K customers, for a 2.6 Trillion Dollar fortune 25 company.● A subject matter expert (SME) for ITSM management for multiple applications, including change deployments, incident and problem management, and monitoring (using Tivoli, Reveille, and Splunk).● Managed all disaster recovery and business resiliency testing for image services LOB, with proven successful simulated and actual disaster recovery experience.● Project management role including planning, execution, monitoring controls, senior management updates, escalation procedure, minimizing scope changes, updating documentation, and closing.● Reviewing and implementing current security and risk compliance with all applications.● Supported Content Management as a cloud solution utilizing WebSphere, J2EE, and ReST to provide Content management as a service (SAAS) both internally and to external clients.● Installed and configured applications (DB2, TSM, OnDemand) with enterprise change control and automated deployment.● Worked closely with IBM development resources to build out one of the highest performing Archives at the time. Including database, server, and storage metric validations.
