● Leading alignment initiatives focused on strategic deliverables. While providing visibility through Jira Kanban boards the migration activities delivering solutions with millions of dollars of proven business value.● Improving delivery by developing a strong DevOps culture / Automated Deployment, GIT, Ansible, Splunk, Selenium, and Jenkins ● Coaching and mentoring Product Owners, and business stakeholders at the application level thru Scrum-of-Scrum. Preparing for business value thru sprint Planning, sprints, Inspect & Adapt, and retrospectives, while maintaining the current user base.● Participating in agile practices and team ceremonies, utilizing Agile, phased, and Hybrid approaches

● Technical lead on a Critical infrastructure project to design and implement a comprehensive (ITIL) Asset and Change management system. ● Provided subject matter expertise on ITIL process. ● Perform Linux and Windows System administration, Application installation, and configuration, including (DB2, WebSphere, SQL server, VMware VCM, and IBM ICD). ● Designed and architected a secure Network configuration with REST API calls to facilitate Business functionality and automation. ● Incorporated audit compliance validation and automated patch management methods.

JPMorgan Chase (5/2001 - 8/2016)● Managed a team of professionals to monitor, detect, and resolve L2 / L3 incidences impacting any of the business-critical applications in Enterprise Content Management. Using an ITIL framework, HP Peregrine incidence management, knowledge base, asset inventory, RACI engagement process, and problem management to continually improved service delivery. Each environment required the highest levels of reliability, availability, and performance for a large financial institution.● Technical Project management role in the design and implementation of multiple Enterprise Applications with critical business functions. The applications built on distributed and cloud technologies supported over 100K customers, for a 2.6 Trillion Dollar fortune 25 company.● A subject matter expert (SME) for ITSM management for multiple applications, including change deployments, incident and problem management, and monitoring (using Tivoli, Reveille, and Splunk).● Managed all disaster recovery and business resiliency testing for image services LOB, with proven successful simulated and actual disaster recovery experience.● Project management role including planning, execution, monitoring controls, senior management updates, escalation procedure, minimizing scope changes, updating documentation, and closing.● Reviewing and implementing current security and risk compliance with all applications.● Supported Content Management as a cloud solution utilizing WebSphere, J2EE, and ReST to provide Content management as a service (SAAS) both internally and to external clients.● Installed and configured applications (DB2, TSM, OnDemand) with enterprise change control and automated deployment.● Worked closely with IBM development resources to build out one of the highest performing Archives at the time. Including database, server, and storage metric validations.

● Perform all system administration functions for the auditor's office on distributed UNIX platforms.Including Backups, OS upgrades, Firmware upgrades, performance monitoring, disk design, security setup, print services, hardware maintenance, scheduling, and PM for business continuity and recovery.● Produced a Change Management Process for Harris County developers and vendors. ● Developed, Managed, consult on, and performed problem resolutions and debug methods.