Bryan Long Email and Phone Number

Short and long term serviced apartments in Glasgow are the ideal accommodation solution for those looking to spend enough time in the city to take in all its diversity and culture in one visit.Principal Apartments – serviced apartments Glasgow – is proud to offer self catering serviced apartments for travelers and Corporate guests who prefer to enjoy the luxury and extra space that comes with a managed apartment and who also appreciate the amenities that apartments offer over a hotel. Apartments are located in the heart of the Merchant City, various locations around Glasgow City Centre and in the West End.

Bryan Long bDES (hons): Freelance graphic designer based in Glasgow,With clients ranging from small local businesses and start ups to larger charitable organisations all over Scotland. Logos, Programmes/booklets, posters, leaflets, Internal/external communications and social media campaigns / website content.

First point of contact for Customer enquiries Managing the diaries of all engineers to ensure they are utilised and allocated to the most appropriate jobs Input accurate updates on maintenance records Monitor the progress of all open jobs and see that they are dealt with within the allotted time-frame Liaising with engineers to obtain further information Ensuring the smooth running of day to day office tasks

•Originated the role of Office Manager for Principal Apartments, who specialise in short term let property management for both holiday and corporate stays.•Assisted with the set up of the initial office premises and subsequent relocation to larger premises.•First point of contact for enquiries•Processed bookings and payments•Maintained rotas for two cleaning contractors•Supported our team to maintain and create listings for our apartments on our website and external travel agents (e.g. Expedia) ensuring they were kept up to date and correct.•I sought out partnership opportunities with new travel agents, and complementary businesses that would be of mutual benefit.•Identified opportunities to have meetings with existing partners such as booking.com to enhance existing relationships and explore new opportunities. I was selected to visit their head office in Amsterdam to partake in research and discussion regarding new products and services.•Implemented a new Voice Over Internet (VOIP) Phone System.•Implemented a new cloud storage supplier and organised the structure and location of the storage of files.•Took a lead role in maintaining Health & Safety policies and procedures, keeping abreast of any changes to legislation and seeking or providing training for staff where necessary.•Carried out fire risk assessments for the office and apartments and maintained all mandated records.•Successfully completed accredited training modules to undertake Portable Appliance Testing (PAT) in the office and across our property portfolio when required.•Created written and graphical content for website and social media channels. •Creation and sending of email marketing and bulletins•Project managed the delivery of initiatives - outlined above - from scoping and planning stage through to delivery and evaluation of results. Presented outputs to senior managers.•Other duties: General administration, petty cash management, other tasks when required.

•Provided administrative support to the organisations Lothian based care services.•Company-wide telephone switchboard operation. Processing incoming/outgoing post and email. •Reception duties: key control, room bookings, staff and service user liaising.•Data recording, reporting, filing, information retrieval, archiving.•Ordering and maintaining stationery & hygiene supplies.•Design and production of leaflets, posters and information packs, creation and format of internal forms•Payment of expenses, cash handling; petty and banking•Building maintenance: Health & Safety checks, reporting repairs•Staff association representative for the Lothian region.

•Took initiative in identifying areas where the debt recovery system could work more efficiently. Presented to head of team and successfully implemented.•Created and maintained records on the recoveries database •Filed legal documents in both electronic and printed form. Maintained and organised the office filing systems•When necessary I responded to phone, email and post communications from Students, Lawyers, Sheriff Officers and other departments within the agency •Other general administrative tasks.

•Planning and delivering events•Producing publicity materials; designing and arranging production•Maintaining website content, social media, web listings, e-bulletin•Aiding in management of the Centre’s Events Team volunteers•Relationship building with service users, external organisations and individuals through face to face communication, phone, email and post•Providing service information and signposting for visitors at the Centre and also externally at events and conferences to potential service users, volunteers and potential partner organisations•Providing administration cover:Reception: Welcoming visitors as first point of contact providing information and signposting to relevant serviceReceiving and responding to phone, email and post communications.Room bookingsBuilding maintenanceGeneral administrative tasks

•Member of the management team and relief Supervisor•Store office administration• Point of contact with head office departments, other stores and customers•Cash handler including banking and store expenses•Customer service and cashier duties•Stock control including deliveries and transfers•Visual merchandising•To maintain knowledge of products and store procedures

Customer service: advising and driving sales on all departments of the shoe store.Cashier duties including returns. Clarks trained children’s Shoe fitter.Floor controlStockroom duties and deliveries.To maintain knowledge of products and store procedures.I was recognised with a “Bronze store hero award” for my work during my time with the company.

Sales Advisor other duties included processing delivery of stock, merchandising and display, cashier including cashing up.