Bryan Perez Email & Phone Number

Miami, Fl, Us

Miami, Florida, Us

- Complete oversight of all operations at MIA and TPA stations.

Miami, Us

- Global Crossing Airlines is a US 121 domestic flag and supplemental airline based in Miami, Florida flying the Airbus A320 family aircraft. GlobalX flies as an ACMI and wet-lease charter airline serving the US, Caribbean and Latin American markets.- As Station Manager, I was responsible for all airport operations consisting of multiple departments; above the wing, below the wing, cabin cleaning and fueling.- I led a team of over 150 employees including Agents, Leads, Supervisors, Fueling, Ramp and Customer Service Managers.

North Platte, Nebraska, Us

- Managed a workforce of over 50 frontline agents, duty managers and supervisors. - I was responsible for the station KPI’s, compliance of all aspects of company and federal policies within the day-to-day operation, maintain safety compliance of aircraft, customers, facilities and employee working environments. - My station was ranked number one in originator performance, turn compliance and we were the second highest revenue producer in the Allegiant network. - Since taking over the station, my team exceeded our revenue goal for 11 consecutive months. I led the station through several FAA, TSA and internal audits which produced zero findings.

New York, Us

- Managed a group of shift managers, supervisors, and front-line employees. - Responsible for ensuring the productivity levels and customer service requirements are being met.- Ensure that supervisors and front-line employees comply with all safety, quality and compliance standards established by the company and the Port Authority. Reconcile contractual labor hours and prepare monthly facility billing budgets. Ensure financial targets are met through effective and efficient scheduling and time management. - Effectively coach, counsel and discipline employees as needed. Review traffic patterns and provide suggestions to reduce operational costs without impacting the service provided. Monitor existing traffic patterns and suggest methods to improve the overall services to the public. Implement operational changes as required by the Port Authority Parking Administrator. - Conduct interviews for hiring new personnel. Maintain constant communication with the Port Authority’s contract Administrator and duty Supervisors. Assist with Port Authority audits.

Dallas, Tx, Us

- Managed a unionized workforce of 60 customer service agents and 23 operations agents. - Worked closely with other station leaders to achieve station objectives. - Assisted in training new customer service and operations agents to ensure that they were aware of appropriate regulations, procedures and company policies.- Proactively allocated agents to meet immediate operational needs and determined overtime needed. - Ensured aircraft were properly serviced and provisioned prior to departure and that all forms and records were properly completed and maintained. - Provided special care, attention and assistance to all customers as needed.- Reviewed the work performance of operations and customer service agents to ensure that their performance, attendance and appearance met company requirements. - Maintained open and professional relationships with TSA, FAA, PANYNJ and all other federal agencies at the airport.

Dallas, Tx, Us

- Managed a unionized workforce of over 95 ground operations agents.- Oversaw the daily ground handling operation of 35 flights to ensure safety, productivity and on-time performance. - Lead daily team briefings to discuss expectations, goals, performance targets and addressed any employee concerns. - Assisted in interviews, new hire orientation and new hire training. - Conducted monthly evaluations of all agents where we discussed their performance and attendance. I set clear expectations of all agents as well as coached, counsel and disciplined as needed. - Worked closely with the Workforce Analytics Department at our HQ to determine appropriate headcount needed.- I created strategic monthly schedule bids that allowed us to run an efficient yet low cost operation by strategically allocating personnel and significantly reducing daily overtime. This resulted in additional savings for the station. - I often coached and developed my team and was able to prepare some of them to becoming leaders themselves.

Irving, Tx, Us

Philadelphia, Pennsylvania, Us