Bryan Dang Email & Phone Number

Garden Grove, Ca, Us

Toronto, Ontario, Ca

Irvine, California, Us

-Engage with customers on billing matters related to their monthly cloud service subscriptions.Tracks and monitors all support cases to ensure timely resolution and follow-up.-Escalates critical client situations to the appropriate level of management and engineeringexpertise.-Acts in the capacity of Consultant, Solutions Architect, Sales Engineer, and Account Manager tocapture sales and nurture client relationships throughout the lifecycle.-Develops new processes for qualifying prospective customers and streamlining onboarding.-Assists in leading the rapid expansion of our Microsoft Cloud Solution Provider (CSP) practice.-Identifies appropriate solutions per client feature set and budgets new live research, and presentsnew avenues of growth for the Microsoft CSP business arm-Escalates critical client issues to the appropriate management and engineering expertise level-Escalates and manages issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer-Troubleshoots Microsoft 365 products and cloud services and provides guidance according to Microsoft best practices -Engages with customers on technical break-fix issues related to cloud services and products.-Troubleshoots Microsoft 365 products and cloud services and provides guidance according to Microsoft best practices-Demonstrated ability to troubleshoot and identify cloud infrastructure issues-Utilizes Microsoft 365 products and services (including Admin Center, Exchange, Azure AD, Teams, Defender, and other Microsoft cloud products).-Knowledge of Microsoft Partner Network and Premier Support for Partners (PSfP) escalation process.-Tracks and monitors support cases to ensure timely resolution and follow-up.-Escalates and manages issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer.

Newport Beach, California, Us

*First point of contact for technology and desktop support• Provide highly responsive hardware and software support services for users; ensure problemsare managed and resolved in a timely, professional manner; follow up with users to ensuresatisfaction.• Provide software support, complete software installations and assist users of various levels ofcomputer sophistication in the operation of a wide variety of new and existing software.• Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computersand peripheral devices.• Establish and maintain a variety of user accounts, user-related network resources, and securityaccess protocols and systems.• Work with ticketing systems to manage user requests and support.• Provide feedback to the IT Management team with ways to streamline support for end usersand enhance automation of deployment of equipment.• Provide remote support to a variety of users nationwide using remote support tools over thephone.• Provide high touch, high value support to Executives and their support staff.• Support Conference rooms, meetings, and conference room equipment.• Perform routine research, analysis, and problem diagnosis, consult with internal and externaltechnical staff when required, and repair or replace equipment as necessary.• Administer user accounts in Office 365.• Tier I and II support of Single Sign On, Multi Factor Authentication, Office 365 systems, CloudPBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.• Assist with the management & maintenance of the company’s computer systems & networks.• Maintain accurate asset management by maintaining records of all systems in production, andin stock, or retired• Adhere to, update, and create SOPs for day to day operations

Orange, California, Us

-Troubleshooting and installing software (zoom, UCI apps, etc.) via software center on apple IPad-Utilizes UCI’s Service Now, a ticketing software, to obtain tickets and resolve technical issues for the staff on the UCI hospital campus -Troubleshoot outlook, Asset Mgmt., network/LAN problems, networking printers/computers using TCP/IPHardware Breakdown, installing new printers, monitors, drives and software on elite desktops, laptops, etc. -Supported 1,000 Users and up on campus and remotely-Utilizes Epic to troubleshoot login problems, printers’ errors, etc.-Communicate via phone and email/ remotely with medical staff to trouble/ diagnose computers (MacBook’s, IPADS, Windows PC/Laptops), printers, connectivity LAN/Ethernet problems

Rochester, Minnesota, Us

• Provide services on checking in patient for their appointments time for their medical exams, reschedule patient’s appointment times via phone • Utilizes EPIC- EMR application to check in patient’s apt times, reschedule patient’s apt times, update/input/forward schedules and medical records info to patients and doctors per request• Provide call support to verify medical insurances, ABN forms, medical payments and also when patient is checking in-person• Provide call support to inform patients of their upcoming examination dates, consultation appointment times with their doctors • Provide technical support /resolve problems to patients, doctor, and nurses via phone in regards to having problem in accessing: patient’s medical records on EMR, problems accessing medical results on mayo clinic’s medical app/software • Resolve patient’s issues such as verifying patient’s medical information, problems registering patient’s information on Mayo clinic databases via telephone and email to team leads/supervisors• Utilizes Mayo Clinic’s ticketing software to call patient back to resolve their technical issue with the Mayo Clinic’s medical application/software and to follow up with doctors having problems with accessing patient’s medical information on the EMR, EPIC software• Worked with Windows 10, Microsoft Office 365, and Adobe Acrobat software for all Mayo Clinic employees • Diagnosed and troubleshoot end user station hardware and software (Mayo clinic’s medical records software on patient’s computers/laptops/desktop)• Remotely accessed patient’s laptop/desktop using IP address and VPN to help resolve any software related issues

Hilliard, Oh, Us

• Provide product knowledge and participate in continued sales, vendor and product training.• Sell and accessorize customers with their purchases. • Sell & Present computer desktops, accessories, laptop, TV’s and service warranties to customers• Provide general knowledge of software, windows, Apple OS, etc. in order to help and sell to customers • Provide technical support via phone and email to help customers with question regarding technical issues they are having with their purchases, laptops, computers, printers, tablets, and speakers• Follow-up with customers via phone about their computer purchases, and upcoming service and repair times

-Setting up new laptops and desktop for demos which includes creating administration login, configuring IP address, Asset Management, configuration printers from the POS system, cables installation for video/internet/sound, software installation-antivirus removals-Configuring and troubleshooting desktops, laptops, MacBook, IPads, etc., and printers-Sell computer desktops, accessories, laptop, and service warranties to customers-Provide technical support via phone and email to help customers with question regarding technical issues they are having with their purchases, laptops, computers, printers, tablets, and speakers-Utilizes POS system to create a quote/ticket number for customers who wants to have their laptops, desktop, printers, tablets, and TV’s repair-Provide calls via emails support to vendors to order replacement parts for customers’ laptops, TV’s printers, etc. for repair-Provide calls and emails to customers if they want to apply for a Frys rewards card-Follow-up with customers via phone about their computer purchases, and upcoming service and repair times-Upgrading Windows software for customers-Configure and troubleshoot LAN/Ethernet hardware/ software problems. Provided tech support follow up to customers.

Bachelor Of Science, Health Science

Radiologic Technology/Science - Radiographer