Bryan De Leon Email & Phone Number

Hayward, Ca, Us

San Jose, Ca, Us

San Francisco, California, Us

-Ridecell is a start up SaaS company that provides an easy and efficient way to manage fleets of any size, with the use of fleet automations and a reliable mobility platform-Improved the launch and success process both internally and externally-Bridged gaps between cross-functional teams by improving communication, implementation and execution processes-Built and maintained strong relationships with various B2B2C and B2G clients, where continuous feedback and trust were quickly established-Successfully launched small customer accounts into Ridecell’s SaaS product-Performed product demos and lead the onboarding experience of small to mid-level clients-Created 20+ key training resources and master guides focused on onboarding and product features, for clients and internal members to utilize-Assisted account managers with the management of larger customers (200+ fleets), focusing on proactive support, hardware, operations, and logistics concerns

Hayward, California, Us

- Truepill is a startup company that strives to modernize healthcare by changing the way patients get their prescription medications.- Create and build out the processes and procedures of the Customer Operations team. Includes new launch plan, internal client onboarding checklist, and internal member onboarding plan- Create pricing models for the Sales team - Establish and expand relationships with 14 key accounts- Root out customer pain points to optimize workflow for current and new customers- Pull data from our Pharmacy Software System, in-house portal, and Freshdesk to conduct various reports through Excel. Includes error reporting, SLA reporting, investigation reporting- Collaborate daily with Growth, Engineering, and Product teams- Work closely with Pharmacy and Warehouse Operations to ensure smooth project and product launches- Set up and maintain the full operations of the Brooklyn facility from the ground up, with limited resources (Went from sending out 50 prescriptions/day to now averaging 2,000 prescriptions/day)- Oversee the Customer Service Associate and Warehouse Associate teams

- Galing Bata After School Program is a K-8 bilingual program that promotes bi-literacy in English and Tagalog while developing a healthy Filipino-American identity through strong school, family, and community collaboration- Point of contact for all site escalations- Train, coach, and develop a team of 3 - Promote and strengthen social and leadership skills in youth by conducting center projects and developing a Peer Mentor Program- Collaborate weekly with the Executive Committee in regards to providing classroom, curricular and structural support- Event planning and event outreach to internal stakeholders and the outer community organizations- Calculate and plan budgets for 3 classes while monitoring reimbursements- Build a curriculum for after school enrichment of 7th and 8th grade students - Tutor students with their homework, monitor attendance, and conduct literacy enhancement exercises with students- Maximize limited resources and find creative solutions

- Community Sports Basketball is a basketball organization in the Bay Area that promotes health and fitness within the Asian American community- Create monthly and quarterly expense reports and income statements using Excel- Present operational and monetary gaps and solutions to the CEO - Manage operational budget and monitor payment deadlines- Process payroll and run all monetary calculations- Create and communicate employee schedules with staff and contract workers- Manage daily operations, including staff and contract workers- Main point of contact for staff, volunteers, and recreational representatives- Expand the organization from one location consisting of 4 programs to three locations consisting of 5-7 programs each