Bryan Devlin Email & Phone Number

Bethesda, MD, US

• Oversee a portfolio of 140 Franchise Hotels in the United States and Canada. In my role I support the Sheraton Brand. Foster engagements with operations leaders within various Franchise Management Companies and partner.
• Grew Sheraton Brand ITR/ GSS score 3.2 pts in North America.
• Work directly with the hotel leadership team to strategically align on developing strategies to elevate the hotel's performance and create a robust service culture.
• Elevated 17 underperforming Sheraton Hotels out of the Red Zone in 2024 by increasing the hotels (ITR/GSS/BSA) scores.
• Conducted 60 on-property Quality Assurance meetings in person with Franchise Management Company representative and General Manager.
• Facilitated and Hosted Sheraton Brand Webinars for General Managers and Director of Sales, focusing on subject matter experts in Topline and Operational Excellence.

Bethesda, MD, US

• Brands: Marriott, The Ritz Carlton, St. Regis, EDITION, W Hotels, and WestinI have traveled across the United States as an Operations Support Resources to help hotels realign as they transitioned out of Covid. My.
• Worked with Department leaders to strategically align the operation to ensure the organization supports the business strategy.
• Worked with hotel leaders on financial management, including budgeting, forecasting, P&L analysis, and STR Report
• Worked with the housekeeping to streamline processes for laundry, room readiness timing, and elevating room cleanliness scores.
• Worked with leadership to increase the Digital Guest Engagement scores, (mobile Key, chat response times, highly actionable arrivals)
• Coordinated with Food and beverage Operations to maintain optimal standards in a high-output setting while considering budget, food quality, and cleanliness.

Bethesda, MD, US

The Dalmar - Tribute Portfolio Hotel, 214 rooms Element – Westin Hotels, 109 roomsHotel ManagerDual-Branded Hotel Opening Team, Ft. Lauderdale Florida 250 + Employees5 Bars & Restaurants9000 sq. ft of Meeting & Event SpaceVoted Top 15 Rooftop bars by Conde Nast Traveler

New York, New York, US

West Hollywood, California, US

Hotel Opening Management Team. Opening October 9, 2013

Certificate, Hospitality Management

Advertising And Design

Associate'S Degree, Hospitality Management Administration-Hotel Management