Bryan Dilgard Email & Phone Number

Greater New York City Area

• Lead negotiation strategy, account management logistics, and strategic settlement plans, boostingrevenue while regularly exceeding company profitability targets.
• Redesigned team onboarding, milestones, and compensation, reshaping workforce management todrive improvements in productivity.
• Provided exceptional customer service, reducing average time to program completion steadily yearover year while improving monthly churn rates.
• Leveraged data analytics to refine debt settlement strategy while leading cross-functional teams tolaunch new products successfully and meet deadlines and budgets.
• Boosted efficiency through innovative process improvements and implantation of cost-savingmeasures through effective resource allocation and budget management.

• Performed in-depth analysis of client accounts, incorporating financial assessments to identify and implement successful negotiation strategies.
• Conducted personalized client consultations, crafting payment and settlement plans tailored to individual financial needs.
• Developed and implemented creative negotiation strategies to secure favorable settlement terms, while fostering positive relationships with creditors.
• Enhanced customer experience by monitoring and reporting key performance indicators linked to successful debt settlements and overall negotiation outcomes.
• Built strong rapport with creditors, collection agencies, and legal representatives.

Trevose, Pennsylvania, United States

• Responsible for collecting outstanding consumer debt. Streamlined internal collector processes, enhancing efficiency and productivity in supporting client debt settlement cases.
• Making clear and effective phone calls to consumers regarding their past due accounts.
• Hitting collection goals through effective and compliant payment negotiation of delinquent debts through payments and settlements.
• Communicate with 3rd parties for the purpose of finding location information on the consumer.
• Accurately update collection accounts by recording all information and account activity.
• Manage account inventory by maintaining client and office work standards (variation of call times, call frequency, account finalization and account recodes).

Raleigh-Durham-Chapel Hill Area

• Successfully acquire new accounts by prospecting and promoting Office Depot products and services to businesses within the small to medium-sized market segment, typically with 25 to 75 employees.
• Network and acquire prospective clients and leads, based on customer profile in volume, size and service requirements, to arrange meeting times to present Office Depot as a potential vendor.
• Present Office Depot solutions that relate directly to key needs and business issues of account.
• Oversee the implementation process for new accounts and eliminate obstacles to buying early and often in the relationship cycle.
• Ensure successful transition of new business to appropriate support resources in a smooth and timely fashion.
• Create relationships with customers and develop a clear, complete understanding of the potential business issues and needs.

Cary, North Carolina, United States

Mt. Laurel, New Jersey, United States

Education record

Education record