Bryan Doerstling Email & Phone Number

Dallas-Fort Worth Metroplex

Richardson, Texas

Responsible for customer service teams that handled inquiries from millions of our members, processed medical claims, and managed eligibility. Many of the clients that these teams serviced are well-known national companies. This team consistently delivered on key metrics like First Contact Resolution.Worked closely with the Sales and Account Management.

Marshall, Texas

Responsible for 500+ employees in the Marshall, Texas Service Center with a focus on servicing claims, eligibility, and inquiries for a large number of Texas clients. As a result of delivering on key service metrics and corporate growth, the number of members serviced by the team increased from 300k to over 1 million.

Rockford, Illinois

Responsible for 200+ employees in the Rockford, Illinois Service Center with a focus on servicing claims, eligibility, and inquiries for a large number of Illinois clients. Led the team to division-best attrition results. Utilized technical skills to implement a more automated / focused claim inventory management process which resulted in a significant.

Chicago, Illinois

Led a team of 15 professional employees who were responsible for the reporting of key divisional metrics. Some of these included - satisfaction survey results, employee performance monitoring, efficiency metrics, divisional presentations, and budget related components.

Chicago, Illinois

Automated much of the divisional key metric reporting - converting the reports from spreadsheets to database structure / reporting which provided more flexibility in analysis of customer satisfaction survey results, employee level performance data, and the divisional budget.