Bryan Dorman Email & Phone Number

Salt Lake City, Ut, Us

• Employed as product consultant to lead multiple technical projects in various industries including medical data and several e-commerce start-ups.• Collaborated with technical stakeholders and team leaders to define project priorities, deliverables, and overall strategy.• Coordinated project activities with cross-functional teams to complete deliverables efficiently • Directed the strategy and creation of both marketing and product design including planning, production and… Show more • Employed as product consultant to lead multiple technical projects in various industries including medical data and several e-commerce start-ups.• Collaborated with technical stakeholders and team leaders to define project priorities, deliverables, and overall strategy.• Coordinated project activities with cross-functional teams to complete deliverables efficiently • Directed the strategy and creation of both marketing and product design including planning, production and execution.• Conducted market research to provide metrics to improve procedures in product development and project completion.• Defined system architectures and team processes to ease management, improve cross team communication, and provide teams with clear understanding of business strategies. Show less

• Worked with start-ups and established companies to analyze project requirements and provide innovative products and business solutions.• Advised client management teams on technical projects from concept through completion.• Managed technical talent and outsourced teams to develop web/mobile applications and provide optimal project solutions.• Designed and coded business solutions utilizing multiple CMS platforms such as; Hubspot, Wordpress, Joomla, Drupal, Shopify, etc.. •… Show more • Worked with start-ups and established companies to analyze project requirements and provide innovative products and business solutions.• Advised client management teams on technical projects from concept through completion.• Managed technical talent and outsourced teams to develop web/mobile applications and provide optimal project solutions.• Designed and coded business solutions utilizing multiple CMS platforms such as; Hubspot, Wordpress, Joomla, Drupal, Shopify, etc.. • Provided ongoing technical support and updates for clientele. Show less

Salt Lake City, Utah

• Employed as creative service manager to define brand strategy and lead multiple technical projects.• Planned, developed strategy, and executed the company's rebrand.• Implemented brand standards and managed identity across multiple mediums including web, print, video and experiential.• Managed technical team to execute front-end and back-end development of marketing sites utilizing Hubspot CRM.• Responsible for technical projects: conducted research, gathered requirements… Show more • Employed as creative service manager to define brand strategy and lead multiple technical projects.• Planned, developed strategy, and executed the company's rebrand.• Implemented brand standards and managed identity across multiple mediums including web, print, video and experiential.• Managed technical team to execute front-end and back-end development of marketing sites utilizing Hubspot CRM.• Responsible for technical projects: conducted research, gathered requirements, defined objectives, developed strategy from planning to completion of projects. Show less

Greater Salt Lake City Area

• Reported directly to the President of Technology.• Managed multiple teams to develop new Learning Management System product, integrated with existing core products.• Oversaw multiple large projects from original concept, through final implementation.• Led multiple project teams to identify project deliverables and associated tasks required to complete those deliverables efficiently.• Owned LMS product Roadmap.• Provided weekly leadership metrics, expense reports, product… Show more • Reported directly to the President of Technology.• Managed multiple teams to develop new Learning Management System product, integrated with existing core products.• Oversaw multiple large projects from original concept, through final implementation.• Led multiple project teams to identify project deliverables and associated tasks required to complete those deliverables efficiently.• Owned LMS product Roadmap.• Provided weekly leadership metrics, expense reports, product development strategy, and architectural impacts to the board of executives.• Collaborated with engineering and product team leaders to streamline processes, improve product strategy, and implement seamless product integration.• Held regular stand-up meetings with department leaders to identify and prioritize needed support resources then developed needed solutions.• Worked closely with VP of Marketing to develop and administer a customer support portal that housed all external resources for partners, resellers, and general customer base.• Created 500+ interactive instructional online videos for entire product base (current and legacy), customer facing and for internal training purposes.• Managed multiple product training teams and held routine training programs for all technical service departments. Show less

Greater Salt Lake City Area

• Reported to Director of Services.• Built and led multiple teams to research, gather analytics, develop strategy and develop creative solutions.• Worked closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solutions and to resolve issues proactively.• Documented business procedures for multiple divisions throughout organization.• Conducted departmental requirements gathering sessions to document the organization's… Show more • Reported to Director of Services.• Built and led multiple teams to research, gather analytics, develop strategy and develop creative solutions.• Worked closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solutions and to resolve issues proactively.• Documented business procedures for multiple divisions throughout organization.• Conducted departmental requirements gathering sessions to document the organization's business systems to improve cross-division project tracking and analysis.• Migrated product knowledge and intellectual properties to new CRM platform Net Suite. • Developed and deployed in-house ticket system to all service departments. • Oversaw development of internal web applications and technical tools to improve efficiency for services departments.• Implemented Kana Express knowledgebase solution for customer base. • Organized and led training seminars for product releases.• Implemented a new hire On-Boarding and Training Process.• Created an interactive video training program. Show less

Greater Salt Lake City Area

• Worked directly with the head of product development to troubleshoot and resolve high impacting issues for the company’s largest customers.• Traveled to customer sites to resolve issues that require a better understanding of potential environmental impacts.• Worked as SCRUM Master for multiple products.• Conducted regular standup meetings with service team leaders, sales associates, and product management to prioritize bugs, assign development resources and schedule associated… Show more • Worked directly with the head of product development to troubleshoot and resolve high impacting issues for the company’s largest customers.• Traveled to customer sites to resolve issues that require a better understanding of potential environmental impacts.• Worked as SCRUM Master for multiple products.• Conducted regular standup meetings with service team leaders, sales associates, and product management to prioritize bugs, assign development resources and schedule associated product release candidates.• Developed a custom ticket system used for issue management to support multiple service departments.• Assisted staff in effectively using technical resources and tools. Show less

Greater Salt Lake City Area

Responsible for supporting and resolving all customer issues that could not be resolved through support channels and had been escalated beyond the normal technical support scope.• Worked closely with engineering and product management to resolve top-tier escalated issues• Assisted product development with identifying and tracking software bugs.• Provided top tier support service within the organization.

Greater Salt Lake City Area

• Provided 24/7 premier technical support services to enterprise companies, partner customers, and resellers.

Greater Salt Lake City Area

• Developed and implemented training exercises.• Assisted staff in effectively using resources and tools.

Greater Salt Lake City Area

• Assisted customer base in troubleshooting and resolving issues within the software.