Bryan Esparza Email & Phone Number

Greater Seattle Area

Bellevue, Washington, United States

Accountable for planning the weekly schedule for the front-end department of 20+ employees.o Ensure labor hours and wages are compliant with government HR policies and accuracy of all employee data within the HR & Payroll system• Conduct weekly interviews, assessing a candidate’s qualifications, skills, and cultural fit.o Collaborate with hiring manager to align candidate profiles with company goals and dynamics• Customer oriented when handling complaints/issues… Show more Accountable for planning the weekly schedule for the front-end department of 20+ employees.o Ensure labor hours and wages are compliant with government HR policies and accuracy of all employee data within the HR & Payroll system• Conduct weekly interviews, assessing a candidate’s qualifications, skills, and cultural fit.o Collaborate with hiring manager to align candidate profiles with company goals and dynamics• Customer oriented when handling complaints/issues from staff & customers • Participant in weekly district managerial meetings to report status, goals and objectives, financials, labor usage rates, and quarterly planning• An eye for detail, accuracy, and the ability to proactively solve problems.• Excellent communication skills, via telephone, in-person, Microsoft Teams and via e-mail Show less

- Inspect submitted content to the local and international Prime Video catalog for policy violations.- Assess risk and proper classification of content severity across all categories- Meet and report quotas of reviewed content/violations to lead program manager for further assessment - Attend weekly meetings to discuss team performance and policy violations

• Business to Consumer Sales Representative - work with clients in the Puget Sound area. • Generate leads, prepare quotes, & build customer relationships to close sales effectively.• Meet sales quotas & objectives as established + maintain knowledge of new products.• Customer Centric: Treated each customer contact as a cross and up-sell opportunity. • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.• Mentor and… Show more • Business to Consumer Sales Representative - work with clients in the Puget Sound area. • Generate leads, prepare quotes, & build customer relationships to close sales effectively.• Meet sales quotas & objectives as established + maintain knowledge of new products.• Customer Centric: Treated each customer contact as a cross and up-sell opportunity. • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.• Mentor and train new employees on company systems and policies upon arrival Show less

Pullman, Washington, United States

• Responsible for the safety and well-being of the fraternity, its members, and guests• Lead Project Manager for large scale and special events• Developed process workflows to outline dependencies, roles, responsibilities. • Conducted weekly Postmortem to review pain points, root cause from previous events and build a process improvement plan. • Drive process changes based on postmortem results and measure success/fail of the change. • Partnered with all process stakeholders… Show more • Responsible for the safety and well-being of the fraternity, its members, and guests• Lead Project Manager for large scale and special events• Developed process workflows to outline dependencies, roles, responsibilities. • Conducted weekly Postmortem to review pain points, root cause from previous events and build a process improvement plan. • Drive process changes based on postmortem results and measure success/fail of the change. • Partnered with all process stakeholders in and out of the fraternity to ensure collaboration sync and agreements across the stakeholders in the chain. Show less

Bothell, Washington, United States

• Served as a critical and trusted advisor to the Business Ops & Marketing teams. • Accountable for Work Item Creation and Sprint iteration backlog• Update all test results and bugs into Rally (Source Control) for team review. • Represented team in all sprint planning, retrospective, QBR’s, MBR’s and bug-triage. • Content owner of Process & Controls updates for accurate Wiki procedure & process • Participant in process reviews ad change management to improve cycle times

Redmond, Washington

- Customer Service Representative - Handled cash and credit card transactions using the POS system.- Responded to guest’s needs and requests, effectively used suggestive and upselling techniques- Provide a fast and friendly checkout experience; tailored interaction to guest needs- Drove sales by sharing the benefits of our loyalty programs with guests- Able to think quickly on the spot to answer guest questions.

Redmond, Washington

• PM In charge of migrating the company sales data, Accounts Payables/Receivables, HR & Finance application data from one on-premises database to a Cloud base solution.• Served as a critical and trusted advisor to the Business Engineering teams • Accountable for a 100% data transfer accuracy quality • Executive communication of project status, triage & debugging crashes, bugs. • Implemented driver route operational guides for company distribution drivers.

Bellevue, Washington

• Track daily purchase orders and maintained data in Excel. No data integrity or quality issues to date• Tracked and maintained patient information in Infusionsoft Salesforce SaaS Cloud solution• Managed company emails/phone calls for shipping orders, appointments, and patient concerns• Customer Care accountabilities for patient’s follow-ups on their orders or appointments• Greeted patients upon arrival for their needs (appointments, Product requests, Orders, etc.)… Show more • Track daily purchase orders and maintained data in Excel. No data integrity or quality issues to date• Tracked and maintained patient information in Infusionsoft Salesforce SaaS Cloud solution• Managed company emails/phone calls for shipping orders, appointments, and patient concerns• Customer Care accountabilities for patient’s follow-ups on their orders or appointments• Greeted patients upon arrival for their needs (appointments, Product requests, Orders, etc.) • Prepared products for distribution and sale on a daily basis. • Prepared products and purchase orders to be shipped out to multiple areas of the country Show less

Redmond, Washington

• Provide exceptional customer support to Jimmy John’s customers• Worked with a team to quickly and accurately prepare customer orders upon request • Entered information weekly for store supplies and recorded within the stores database• Confirmed that food products were fully stocked at all times• Deliver sandwich orders to businesses and homes in a safe and quick manner.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Business/Office Automation/Technology/Data Entry