Bryan Fallon Email & Phone Number

Columbus, Ohio, United States

I work closely with internal and external work groups as well as directly with our customers to facilitate the creation of new Verizon Wireless personal and business accounts. - Assist consumers and businesses with qualifications for wireless services by handling sensitive personal information and partnering with credit bureaus for verification - Provide technical support for order creation and activation fallout errors to ensure customers expectations are met in a timely manner -Continuously educate myself to stay abreast of industry trends and developments

Columbus, Ohio, United States

I worked with businesses by telephone, email, and video conference to provide information about products and services. I also assisted with technical needs and processed order requests on the customer’s behalf. - Recommended improvements in products, services, billing methods and procedure - Worked with businesses to prevent future problems

Columbus, Ohio, United States

I directly worked with customers to address their personal wireless services needs. - Provided customer support for billing needs and questions about available products and services - Resolved technical issues with current services - Provided recommendations on equipment and features to ensure we met individual needs -Partnered with internal work groups to identify and report ongoing system or service issues

Columbus, Ohio, United States

I worked as a member of the leadership group to oversee a team of up to 20 customer support representatives and supported them with their day to day work responsibilities. - Organized daily reviews and weekly team meetings to share up to date business practices - Worked directly with customers to provide information about products and services - Resolved customer complaints regarding worker performance and services rendered - Recommended improvements to products, services, and billing methods to prevent future problems - Observed and evaluated customer support representatives performances to ensure quality service and compliance with business practices