Team Lead - Collector ​​​​US Bank Equipment Finance – Minneapolis, MN• Assisting Lessee’s in satisfying their outstanding account balance on 225 contracts per Month• Analyze Vehicle Inspections, Billing Statements and Property Tax Bills for lessee’s in a timely and accurate manner• Resolving Customer Disputes to ensure the customer is billed accurately• Assist Teammates with questions on contracts, policies and procedures to ensure 100% Quality Analysis• Reviewing and… Show more Team Lead - Collector ​​​​US Bank Equipment Finance – Minneapolis, MN• Assisting Lessee’s in satisfying their outstanding account balance on 225 contracts per Month• Analyze Vehicle Inspections, Billing Statements and Property Tax Bills for lessee’s in a timely and accurate manner• Resolving Customer Disputes to ensure the customer is billed accurately• Assist Teammates with questions on contracts, policies and procedures to ensure 100% Quality Analysis• Reviewing and completing adjustments to ensure accuracy and improve compliance on misapplied payments• Consistently met or exceeded collection goals in 10 of 15 months while meeting Quality Assurance Standards in all 15 months. Show less

End of Term Specialist ​​March 2016 – January 2018​​US Bank – Minneapolis, MN• Assisting Lessee’s in satisfying their outstanding account balance• Analyze Vehicle Inspections, Billing Statements and Property Tax Bills for lessee’s in a timely and accurate manner• Resolving Customer Disputes to ensure the customer is billed accurately• Processing Tax Abatement requests• Reviewing and completing adjustments to ensure accuracy and improve compliance• Consistently met or… Show more End of Term Specialist ​​March 2016 – January 2018​​US Bank – Minneapolis, MN• Assisting Lessee’s in satisfying their outstanding account balance• Analyze Vehicle Inspections, Billing Statements and Property Tax Bills for lessee’s in a timely and accurate manner• Resolving Customer Disputes to ensure the customer is billed accurately• Processing Tax Abatement requests• Reviewing and completing adjustments to ensure accuracy and improve compliance• Consistently met or exceeded collection goals in 17 of 19 months Show less

• Support two Relocation Consultants with five different client’s and their transferee’s relocation needs on daily basis • Working with transferees to obtain Origin & Destination Real Estate Agents, Appraisers, Inspectors to successfully market/sell the transferee’s homes within 120 day marketing period• Review Inspections, Appraisals and Broker Market Analysis for transferee properties in a timely and accurate manner• Working with internal and external business partners to… Show more • Support two Relocation Consultants with five different client’s and their transferee’s relocation needs on daily basis • Working with transferees to obtain Origin & Destination Real Estate Agents, Appraisers, Inspectors to successfully market/sell the transferee’s homes within 120 day marketing period• Review Inspections, Appraisals and Broker Market Analysis for transferee properties in a timely and accurate manner• Working with internal and external business partners to obtain/validate information given on Appraisals, Inspections and Broker Market Analysis’s• Responsible for creating accurate Lump Sum, MEA, Final Equity Statements/Disbursements to be released to the transferee • Working with external business partners to provide superior customer service during the relocation process for our clients and their transferees Show less

• Create and maintain accurate data for small business health plans for individual employers; administering Medical, Dental, STD, LTD, Vision, Life insurance plans • Responsible for data accuracy; maintain 99.65% accuracy while meeting production goals- audited 10 times per month• Working with internal and external business partners to obtain/validate information required to assure accurate data entry and benefit administration• Provide feedback in developing workarounds as… Show more • Create and maintain accurate data for small business health plans for individual employers; administering Medical, Dental, STD, LTD, Vision, Life insurance plans • Responsible for data accuracy; maintain 99.65% accuracy while meeting production goals- audited 10 times per month• Working with internal and external business partners to obtain/validate information required to assure accurate data entry and benefit administration• Provide feedback in developing workarounds as required to address issues created by system changes/enhancements Show less

• Making reservations, negotiating rates with guests, checking guests in/out• Resolved customer complaints successfully in a timely manner• Acting as on duty evening manager when staffed alone• Created a friendly and comfortable lodging experience for business travelers to weekend guests