Bryan Fraley Email & Phone Number

Waldorf, Maryland, United States

• Improved customer service standards by assessing staff performance and offering constructive feedback
• Drove customer satisfaction by addressing and providing swift resolution for escalated complaints
• Promoted efficiency and productivity by coordinating daily department workflow
• Mentored team members to apply quality customer service techniques to foster satisfaction
• Resolved customer complaints and answered customers’ questions regarding policies and procedures.

Laurel, Maryland, United States

• Helped each event run smoothly by assisting with developing, planning, and implementing strategies
• Supported events with high-energy social media postings and well-coordinated digital marketing strategies
• Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives.
• Oversaw day-of execution for corporate events and meetings, as well as trade conferences, group receptions, and cause rallies

Laurel, Maryland, United States

• Assisted with tasks and work duties during slow periods to maintain team productivity
• Served customers by going above-and-beyond to offer exceptional support for all needs
• Kept all areas clean, organized, and in line with company professional standards
• Helped team handle high-volume work by prioritizing tasks and organizing supplies
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance