Bryan G. Email & Phone Number

United States

Des Moines, Iowa

Answer customer calls from managers and cashiers at stores and walked through fixes over the phone.Worked primarily in DOS promptsRetalix Hardware and SoftwareLan DeskSupport Center ticketing systemSome SQL data base editingWindows for handheld devicesInstalled printers and some peripherals over the phoneDealt with outside vendors such as Tolt and SageNetOrdered parts for stores such as hand scanners, credit card machines and printers

West Des Moines, Iowa

Managed deployment of 200 plus netbooks and 345 laptopsKey member in deployment of 1475 desktopsManaged all iPads for the districtInstalled printers and desktopsImaged laptops and desktopsInvolved in deployment of data projectors, document cameras and classroom speaker systemsHardware and software troubleshooting and Hardware ordering and replacementUpdated entire district 4000 plus desktops and 2500 plus laptops to Windows 7Re-cabled server closetsWorked with outside vendors such as Embark IT and HPGreat client relations with all media specialist, support staff and teachers

Newton, Iowa

Operated a press punch and spot welder. Binned those parts for internal customers.Drove a forklift to transport various parts to different parts of the factory.On occasion filled in as group leader for 10 emoloyees.