Bryan Garza Email & Phone Number

Grand Rapids, Mi, Us

Kalamazoo, Michigan, Us

Grand Rapids, Mi, Us

* Worked within small autonomous agile/scrum teams, with upwards of 5 members. Including Front-end and Back-end Developers, a Product Owner, and a Scrum Master. Participated in point estimations, sprint planning, review and retrospectives. Sprints time-boxed with daily stand-ups and weekly sprints. * Began contributing immediately, to a large, complex inventory, warehousing, logistics web app. Used by thousands of users. App, built with Larvel/PHP and Vue.js/JavaScript. Including using SASS/CSS, worked on refactoring the responsiveness of the navigation components of a Laravel/Vue.js web app for mobile devices. Implemented email reminder notifications using Laravel's Queuing, and Blade Templates.* Contributed on many smaller, new and bug fix client requests. Requests included fixes for Google Maps API. A nomination form written in Vue.js. Improving components/modules for a proprietary Content Management Solution. Expanding and improving the search/filter capabilities for a literature library table, using Vue.js, PHP, and SQL.

San Diego, Ca, Us

* Member of team who is responsible for supporting 30+ products which integrate into the Episys Core System. Using a range of different code languages from PowerOn, HTML, and jQuery/Javascript to Java and C# (.Net). Some of which are web services, hosted on Tomcat servers and others that are integrated with Vendor provided APIs.* Demonstrated knowledge retention and skills to begin responsibilities for handling cases for 15 products, about half, within 6 months of employment. Resulting in acting as another Subject Matter Expert for some products such as Episys Identity and Sanction Screening, Episys HMDA Solution, Episys ID Scanner Interface, Enhanced Member Application, Enhanced Loan Application, Enhanced Account Revision, and Refi Analyzer. * Responsible for resolving client reported problems and defects. Practicing troubleshooting skills, problem solving, and when needed, patience and perseverance, to resolve the reported defect or problem, before submitting the resolution, via JIRA, to the product team for inclusion in the base template.* Responsible for assisting and guiding customers with configuration, documentation, and implementation of products. Requiring knowledge of both the product's features and the customer's, often highly customized, environment. * Successfully maintain high service marks for customer experience on case surveys submitted by customers. Requiring patience when working with non-technical customers and establishing rapport, even when saying "Yes" is not possible. Resulting in requests being submitted for personalized assistance. * Responsible for staying well-informed of new products released, newly released versions, and discontinued/non-supported versions. Ensuring customers are informed of support that is billable, as well as situations requiring updates to base code templates.

Grand Rapids, Michigan, Us

* Responsible for managing multiple medium to large projects, in a functional matrix organization. Involved in Risk Assessments, Project Planning, Vendor Management, Procurement Management, while communicating with Stakeholders and Project Owners.* Managed business critical project which introduced new new equipment (ITM), created new processes, and required new employee positions to be created. Project involved many members (17+) from different functional areas of the credit union including IT, eServices, Operations, Accounting, and Marketing. And included staff members of all levels from front line staff to executive leadership. Also required coordination between multiple (5+) vendors. * Managed large projects including statement vendor conversion, implementation of mortgage statements, and self service kiosk. Requiring vendor and staff coordination, training and documentation. * Managed and/or participated in multiple small and medium projects including eNotice implementations, ID scanning equipment/applications, indirect lending implementation, participation lending implementation, X9.37 ATM scanning implementation.* Managed backroom operations and programming team of five members, to update code, jobs, forms, and processes in a branding conversion project that took place in less than 4 months.

* Lead team of four individuals, responsible for backroom operations, maintaining and updating the core, programming and development, and projects.* Play role in IT Department receiving an NCUA CAMEL 1 rating, two years running.* Responsible for completing multiple, low to high priority projects, including those unrelated to Symitar (core operating system), including but not limited to, ITM and kiosk implementation, remote deposit capture implementation, mobile banking implementation, and bill pay conversion.* Developed and implemented a number of unique internal core applications, including: - High yield checking account program (Profit Sharing Checking) that pays 4% dividends. - High yield checking dashboard, both for staff and members, using Bootstrap and jQuery. - Implemented "creative" solution to validate members when an chat is initiated from Online Banking. - Developed solution to manage compromised cards, in-house. Saving about $300 for every 100 cards processed. - Developed Single Sign-On application allowing staff to access cleared check images directly from the core operating system. Solution has eliminated costs and improved efficiency by 80% - Developed solution to handle printing of starter checks.* Co-led, with VP of Operations, a Debit/ATM Network conversion and implemented instant issue card printers which reduced costs and improved member satisfaction.* Suggested, implemented, and programmed a "loan steal" incentive program, for employees, that seen about 60% of the referred loans, closed, in its 3 months of implementation* Responsible for creating, maintaining and updating disaster recovery plan for core processing system* Communicate and document changes made to daily processing* Performed and documented annual disaster recovery testing of Core Processing System (Symitar/Episys)

* Successfully completed/closed 10 of 12 projects during 6 month opportunity in the IT Department, 2 projects required on-going attention* Implemented and programmed, slowly progressing, two year old RMD project within 2 weeks* Programmed highly complex ATM/debit maintenance forms using SymForm and Repgen* Programmed many frequently used programs used for daily maintenance

Created cross sell application, in C#, to be used for agents to keep track of all cross sales* Created, modified and published employee newsletter and intranet/info button(HTML, CSS, Javascript)* Lead for ATM/debit card conversion, during Symitar conversion and credit union merger* Act as technical support for members with web/online banking/electronic statement issues* Assist/Test/Communicate with IT Department with technical issues/testing