• Implemented the inaugural REDCap instance at GW in 2020, ensuring compliance with PHI and HIPAA regulations. • Serves as the primary subject matter expert (SME) and point of contact for 1000+ users, providing leadership for translational research data management and project management initiatives. • Develops and delivers GW-specific REDCap policies and systems training, including hosting office hours, training sessions, and presentations. • Provides regulatory guidance to Physicians and Clinical Investigators, advising on data management and privacy in the REDCap system.• Providing solutions and technical assistance to end-users. • Coordinates with RTS for software upgrades and testing, ensuring security compliance and functionality. • Manages a list of open queries with researchers, facilitating communication in weekly meetings. • Designs and leverages REDCap's capabilities to support clinical research studies, maintaining data integrity and quality. • Provides application support guidance to ensure accurate data sets for analysis, coordinating regular audit activities. • Stays up-to-date with clinical trial data management advancements through continued education and participation in community events.

• Oversaw the monitoring and management of clinical data for Aphasia studies and participants.• Integrated data from diverse clinical systems to ensure comprehensive data collection.• Implemented rigorous data quality assurance measures to maintain data integrity.• Prepared detailed reports and conducted thorough data analysis to extract valuable insights.• Hold training and information meetings.

• Assisted in the management of telehealth projects, supporting the implementation and coordination of digital healthcare initiatives.• Actively participated in vendor showcases and project meetings, staying updated on the latest advancements in telehealth technologies and trends.

• Collaborated with client teams to deliver essential software and hardware solutions within a healthcare organization.• Assisted with help desk support, effectively addressing and resolving tickets and providing remote assistance.• Shadowed the telecommunications team, gaining insights into faculty and staff mobile communications within a healthcare environment.

Students on campus use us as their technology hub. They bring us Computers, gaming systems, phones, any type of technology. We usually troubleshoot, install wireless, or a simple virus removal on needed devices. Within reason problems can be very complex, but can be solved. Also, submit tickets for each repairs, and record documentation for future reference. Another task is image/reimage campus computers for university standards.