Bryan Grissell Email & Phone Number

Kansas City, Missouri Area

Held directly responsible for utilizing initiative, strong communication and problem solving skills, and leadership abilities to drive and maintain a high level of customer satisfaction and revenue growth. Provided daily operational oversight for sales, marketing, customer service, P&L management, financial performance, budgeting, inventory control, and procurement. Hired and trained staff and developed plans to drive sales and maximize profitability.• Monitored, tracked, and assessed restaurant performance to ensure adherence to the highest levels of customer service, productivity, efficiency, and quality standards for exceptional guest experience and satisfaction.• Reviewed and analyzed financial reports, assumed responsibility for P&L management, ensured control of all labor and operating expenses, executed revenue generating programs, and oversaw front and back of house functions.

Held directly responsible for utilizing initiative, strong communication and problem solving skills, and leadership abilities to drive and maintain a high level of customer satisfaction and revenue growth. Provided daily operational oversight for sales, marketing, customer service, P&L management, financial performance, budgeting, inventory control, and procurement. Hired and trained staff and developed plans to drive sales and maximize profitability.• Direct accountability for concept implementation and buildout, managing daily operations totaling over $60k/wk in sales including 5 managers and over 50 team members, and for hiring and training management staff. • Successfully opened first restaurant in Waldo area, including real estate, construction, equipment installation, and negotiating vendor and service contracts.• Maintained direct accountability for marketing and driving sales, building brand awareness in the Kansas City DMA, and for assisting with interviewing and selecting a local newspapers and magazines to represent the brand.

Kansas City, Missouri Area

Maintained full accountability for directing, managing, and coordinating all aspects of 9 locations. Held directly responsible for driving sales and profitable financial performance, inventory control and procurement, staff recruitment, supervision, and scheduling, and employee training and coaching. Managed a staff of over 27 managers and 450 team members, built sales in excess of $10M, and continually improved customer service and loyalty.• Monitored, tracked, and assessed restaurant performance to ensure adherence to the highest levels of customer service, productivity, efficiency, and quality standards for exceptional guest experience and satisfaction.• Reviewed and analyzed financial reports, assumed responsibility for P&L management, ensured control of all labor and operating expenses, executed revenue generating programs, and oversaw front and back of house functions.• Clearly communicated and upheld company standards, objectives, strategic vision, and culture to ensure a strong understanding and commitment by managers and team members to the company's mission and core values.

Baldwin City, Ks

Held directly responsible for utilizing initiative, strong communication and problem solving skills, and leadership abilities to drive and maintain a high level of customer satisfaction and revenue growth. Provided daily operational oversight for sales, marketing, customer service, P&L management, financial performance, budgeting, inventory control, and procurement. Hired and trained staff and developed plans to drive sales and maximize profitability.• Direct accountability for concept implementation and buildout, managing daily operations totaling over $15k/wk in sales including 1 managers and over 7 team members, and for hiring and training management staff. • Successfully opened first restaurant in Baldwin area, including real estate, construction, equipment installation, and negotiating vendor and service contracts.

Kansas City, Missouri Area

Maintained full accountability for directing, managing, and coordinating all aspects of 14 locations. Held directly responsible for driving sales and profitable financial performance, inventory control and procurement, staff recruitment, supervision, and scheduling, and employee training and coaching. Managed a staff of over 35 managers and 280 team members, built sales, and continually improved customer service and loyalty.• Monitored, tracked, and assessed restaurant performance to ensure adherence to the highest levels of customer service, productivity, efficiency, and quality standards for exceptional guest experience and satisfaction.• Reviewed and analyzed financial reports, assumed responsibility for P&L management, ensured control of all labor and operating expenses, executed revenue generating programs, and oversaw front and back of house functions.• Clearly communicated and upheld company standards, objectives, strategic vision, and culture to ensure a strong understanding and commitment by managers and team members to the company's mission and core values.

Associate'S Degree, Psychology

Psychology