In my role, I utilized Oracle Peoplesoft and Quickbooks to post 40+ cash applications daily, resulting in a 20% reduction in payment processing time. Additionally, I facilitate complex resolution of 500+ billing inquiries utilizing Salesforce & Oracle Peoplesoft, reducing account delinquency by 20%. I also conduct comprehensive quality inspections of 800 accounts receivables weekly, decreasing mistakes by 35%, boosting company efficiency. I review payment requests for accuracy and issue credit notices & refunds within 48 hours for customer disputes, leading to an average yearly revenue increase of 8%. I processed end of month write-offs for DealerRater US, DealerRater Canada, and Accu-Trade, totaling $17,500.

As the graduate assistant for the women's basketball team, I collaborated with coaching staff with recruiting, scouting, game preparation, and practice. I integrated metrics & qualitative assessments to generate individual player ratings for review & improvement procedures, resulting in an overall 16% increase in team performance. I created the team and individual edits utilizing Adobe Photoshop and Illustrator. I constructed an innovative player rating system on Excel to evaluate 21 players' performance after each game, producing tangible outcomes that enabled informed decisions. I co-managed our 2021-2022 budget for recruiting, meetings and travel expenses to ensure smooth delivery of operations. I operated the social media accounts, Instagram and Twitter. I oversaw the student manager program for the 2021-2022 season. I maintain compliance with with NCAA, Gulf South Conference, and university policies, rules, and regulations.

I captured key voice of customer insights from audio analysis of 200+ customer service calls, creating actionable solutions to eliminate 44 hours/day of manual work. Additionally, I generated weekly status reports with actionable insights from customer and service trends data to present to supervisors, resulting in a 60% improvement in operational efficiency.

During my time as a student employee at UGA Parking Services, I managed all parking services operations in and out of the parking deck. I collected parking fees from 100+ patrons daily, maintained a transaction log, and completed a money inventory at the end of each shift.

During my internship at POINT 3 Basketball, I assisted with marketing programs to drive $5,000 in sales by building a network program with fencing clubs across the country. I analyzed data trends from many sources to complete a market expansion report that led to an increase of leads by 20% monthly. I interviewed 10 intern candidates by determining their qualifications for the job based on their experience and interview answers.

I maintained and updated filing system for all incoming data and prepared database for all researchers. I verified the accuracy and validity of the data entered in the database.

As the Assistant Basketball Video Coordinator, I filmed the boys’ and girls’ varsity games. I utilized Hudl to upload and break down strengths and weaknesses of the teams. I used film analysis to help present new strategies to the coaching staff. Through these efforts, I helped the boys’ varsity team make their first state tournament appearance in 14 years. I also helped the girls’ varsity team make a Sweet 16 appearance.

Highlights:-Assisted in the operations of the camp-Developed the spacing and passing skills for campers aged 5-17-Coached team consisting of boys aged 9-11 to a championship victory

Highlights:-Collaborated with staff to help run day-to-day operations of the camp-Coached and trained age groups of 7-8 years in defensive drills and games-Fostered relationships with players and coaches

Highlights:-Facilitated running the camp operations-Trained campers aged 8-16 in agility drills-Coached team consisting of kids aged 8-10 to the semi-final game

Highlights:-Helped managed daily operations of camp-Trained and coached boys aged 13-14 years in transition defense and games

During my internship at Discount Waste, I worked cross-functionally with ten account managers to help sales team with their current clients. I reconciled invoices to be sent to clients. I directed over 30 daily calls from potential clients to the respective manager by communicating clearly and persuasively. I performed ad hoc requests for various billing reports. I collected the total tonnage from 100 clients daily and expanded database to maximize billing.

Highlights:-Organized and directed practice activities/exercises as directed bythe head basketball coach. -Collaborated with the head coach on determining game strategy-Assisted the head basketball coach with supervising athletes during practices and competition-Coached boys aged 13-14 to a championship victory