Bryan Gustafson Email & Phone Number

Englewood, Colorado, United States

IT Field Services Technician to support the Denver Territory. I help their community build sites with workstation installations, network troubleshooting, and end-user support.

Denver, Colorado, United States

Provide Technical Support: Offer 1st and 2nd level support for hardware, software, and occasionally networking issues.This includes remote support via phone, email, chat, or remote desktop tools. (MDM Console, Remote Control Viewerand Remote Desktop Connection)Creating and removing users in Active Directory. Create, modify, and manage Active Directory objects via WindowsServer including password resets.Deploy hardware and software including imaging of Microsoft Operating systems, software installation, restoration ofuser data, assembly, cable management, and peripheral connections.Provide desktop and laptop support, including troubleshooting break/fix issues and application installation.Troubleshooting network problems: Addressing network connectivity issues, utilizing tools to troubleshoot and ensure astable network environment.Ticket Management: Accurately document all support requests and resolutions in our ticketing system. Ensure timelyresolution of tickets within established Service Level Agreements (SLAs) and maintain detailed records of eachinteraction. Ticketing system utilized Service Now.iPhone/iPad setups and troubleshooting: Setting up Apple mobile devices (iPhone/iPad) and configuring Apple TVdevices for employees and troubleshooting any operational issues they encounter.On-boarding Services: Include Employee New Hire & Rehire On-boarding processes.Installation and removal of PC equipment: Physically installing and removing PC equipment as needed, ensuring properinventory management and equipment movement.

Denver, Colorado, United States

• Dispensed and received complex information via company technology, executed and verified delivery requirementswith zero errors, checked company truck for pre and post trip mechanical and safety issues mandated by the DOT,maintained trip and time records in compliance with federal requirements, and worked closely with customerpersonnel on receivables.Amazon Delivery

Denver, Colorado, United States

• Meticulously sorted and organized packages for delivery, problem solved package and delivery issues, confirmedclients received items in an efficient and accurate manner, and consistently provided a positive customer experiencefor customers while work autonomously on solo projects with tight deadlines.

Denver, Colorado, United States

• Delivered pre-ordered products and upsold popular brands, completed service calls, efficiently resolved customerproblems, accurately managed customer base within established route with 50+ stops per day, operated commercialvehicle safely, and developed a relationship with and provided exceptional services to existing customers whilediligently performing assigned work duties.

Denver, Colorado, United States

• Reliably delivered of bottled water and related products to a predetermined customer base on scheduled delivery days, and to provide exemplary customer service and promote customer base growth. • Successfully completed service calls, expeditiously resolve customer issues or complaints, respond to customer requests in a safe and timely manner. • Consistently identified opportunities to acquire new long-term customers to support route growth while managing and providing exception service to customer base within established route with 50+ stops per day.

Naperville

• Transported, repaired Durable Medical Equipment (DME) to medical facilities and Private Homes, and accuratelydemonstrated thoroughly how equipment is to be used including safety and maintenance.

Naperville,Il

• Specialized in selling electronic equipment, cross/up selling, managed all office activity including, bids, quotes, andspecial pricing, and follow up contacts and specialized in upselling and cross selling of electronic equipment.• Managed incoming leads from store sources including business checks, tech shop, and team member referrals.• Delivered exceptional customer service to corporate and government customers.

Hoffman Estates,Il

• Thoroughly maintained accountability for entire recruiting process lifecycle established per client.• Effectively screened, developed, supported, and qualified candidates in contract-to-hire opportunities.• Continually develop expertise in the understanding of the client business operations to best serve staffing needs.• Provided accurate weekly status reports to management and maintained contact database.

Naperville,Il

• Provided tangible support to Assistant Manager motivating, evaluating, coaching, and counseling associates onproduct knowledge, sails training, and customer service.• Liaison to Assistant Manager regarding high level department initiatives and plans, executed daily sales functions tosupport established profit goals.• Implemented system to communicate all ROTOs, promotions, MAP activities and special events for each storeteam member.• Execute all safety and loss prevention standards. Responsible for incorporating training programs and businessobjectives.

Fountain,Co

• Conceptualized and implemented successful business plan to open Video Game On store developing website, retaildisplay and merchandising plan from scratch.• Managed daily business functions, created initiatives to generate sales and maintained knowledge of video games toattract a loyal client base through the recommendation of games or miscellaneous products appealing to customers’desire.