Bryan Hamilton Email & Phone Number

Port Sunlight

Reporting to a Technology Service (TS) Performance Manager with responsibility for IT Risk & Compliance across multiple Service Lines, including our operational vendors. The focus of the role is to enable the organization to meet their objectives in compliant manner, and to provide assurance to the TS Vice President and each Service Line Director of the Risk & Compliance status

Ewloe

support of 7500+ Windows Servers (virtual and physical) OS and Hardware patch management deployment and restartsincident management including liaison with India Offshore team members Change management for Patching, hardware fixes, software updates Problem Management both proactive and urgent incident raised following Itil processes laising with vendors for Hardware and Software fixes

Support for users and clients across Europe, involving incident and problem management within the ITiL framework Working to a 3 day SLA on all clients and 4 and 8 hr SLA on high priority problems relating to client or serverCover any desktop application from the operating system whether Window NT, Windows 2000 or Windows XP, to the applications such SAP GUI, Microsoft Office and Oracle Sales Analyzer, Business Objects to in-house written applicationsCoaching/training for 1st… Show more Support for users and clients across Europe, involving incident and problem management within the ITiL framework Working to a 3 day SLA on all clients and 4 and 8 hr SLA on high priority problems relating to client or serverCover any desktop application from the operating system whether Window NT, Windows 2000 or Windows XP, to the applications such SAP GUI, Microsoft Office and Oracle Sales Analyzer, Business Objects to in-house written applicationsCoaching/training for 1st line analysts, helping out on any fixes that they do not have the knowledge to resolve to ensure First Contact Resolution within 24hrs and liaise with other teams within UE-IT and external partnersSeconded to the Messaging team as part of a project to migrate all European and US users from multiple mail servers to one clustered system involving multiple teamsOut of hours support for remote access (Dial up, DSL and Mobile Phone using Secure Remote and Entrust) and Blackberry Device problems for traveling executives from Europe and NAMET regionsInvolved in implementing VMware as a new infrastructure in Unilever for Low End Citrix Application servers, User file servers and printer servers.Primary engineer responsible for handover of the Pen tablet support and build to the local support teams in UK, France, Sweden, Finland and Denmark Show less

Managing Projects With Prince 2 (2017 Edition), Information Technology, Practitioner

Itil Lifecycle Management, Intermediate