• Created an SOP to govern how AMN would deploy dashboards, protect sensitivedata, appropriately approve and re-certify member access to data/dashboards,and manage intake of requests.• Permanently tasked with AMN's data engineering and master data managementdepartments after serving in an interim role for over a year.• Lead the development of new regulatory reporting required by recently passedstate based legislation.• Championed a flexible reporting data model allowing the team to build customclient facing reporting

• Championed the transition to a more structured agile environment using Azure Deb Ops running projects using Sprints, Delivery Plans, and Kanban depending on how effective each are at executing individual projects.• Lead multiple projects to automate legacy manual processes, saving thousands of hours per year.• Our team continues to absorb additional business lines and responsibilities, expanding to 14 FTE’s on the reporting effort alone. • Oversee the data engineering efforts to ETL our legacy data sources into our data warehouse in Snowflake.• Supervise the Master Data Management project to align our disparate data sources. With multiple systems this is crucial to get them to all speak the same language.

• Head of Reporting and Analytics for AMN, managing 11 FTE’s across two teams, including two managers. The team is responsible for all operational and ad hoc reporting for 10 business lines, including direct clients over two Vendor Management Systems.• Leading an organizational shift from QlikView to PowerBI. This includes a rationalization of over 250 dashboards across 10 business lines.• Managing multiple projects to deliver advanced analytics to AMN:o Normalization effort using SnowFlake to combine every disparate data source and create a unified data warehouse.o Building a business review PowerBI dashboard using the new data warehouse to deliver automated reporting to clients, replacing an extremely manual process. Instead of analysts and account managers spending hours building slides once a quarter, this dashboard will allow for clients to have daily dashboard.o Pricing tool to give clients more clarity when pricing their contracts. Goal is to give clients expectations of delivery based on rate, location, and allotted time.o Developing Candidate and Client 360 data models to catalog minute details needed to construct a match model.• Absorbed a team managing over 500 automated data pulls through Azure Dev Ops while utilizing Windows Task Scheduler and PowerShell to clients for data ingestion.

Being an analyst in AMN's Sales/Ops department is less like "Can I get a report that does..." and more like "I wonder if we tried to move our business to do..." and then going and executing on that question. For example, AMN didn't need another report to say how many orders were open or who was on assignment, we needed something that derived actual intelligence from those reports. So, I started building two scoring models to objectively gauge our traveling nurse pipeline and our open order demand. This led us to building a test match algorithm pairing those travelers to orders. Finally, that led us to build a way for us to predict which orders we would fill and which ones needed third party assistance. It's that kind of progressive thinking and strategy that makes working in Sales/Ops so interesting.We also get to do the normal reporting stuff as well, with as much flair as we can muster. We needed a way to pull down our companies texts without employing an entire FTE to dump reports into excel. So we built a great api that did it for us through python and connected it to QlikView and, voila, automated reporting on our texting activity. We use logistic regressions in R to predict whether or not we'll fill an order. We use QlikView to create interactive dashboards for both internal and external clients. Oh, and we produce excel reports for those old school team members who just really like pivot tables.

My overall focus in this role is to be the "one-stop shop" for metrics for GA-EMS as a whole. Currently, I'm focused on creating, maintaining, or organizing 72 departmental (Tier 1) quality objectives, rolling up to 5 organizational (Tier 0) goals, in order to meet our ISO certification requirements for 2016. Additionally, I'm the project manager and business representative for our effort to incorporate all metrics and reporting into Business Objects, an SAP suite of tools. This includes the identification and prioritization of functional requirements into IT help tickets and the construction of dashboards to be consumed by the organization.

• Designed and deployed the first Key Performance Indicator system to the Financial Services Department.• Using advanced knowledge of Excel, created a universal aging report that combined five previously existing reports into one, allowing for a streamlined way of identifying high priority students while addressing other students in an extremely efficient manner.• Led workgroups as the Subject Matter Expert to develop the Standard Operating Procedures in the Financial Services Department.• Developed tracking models for three job functions in both Financial and Student Services across all three locations, which were subsequently used by Financial Services auditors to track staff progress throughout the year.• Developing a Synergy and Development coaching program for Financial Services focusing on strength related growth to improve overall job satisfaction and performance.• Led a workgroup with Student Advisor Managers in order to clearly define how an Accounts Receivable Specialist and a Student Advisor should handle a student’s file, leading to a redefining of the job functions by both department’s directors.

• Co-Managed 5 Financial Aid Officers in an effort to meet goals of outstanding accounts receivable balance, 100% planning load, and federal compliance.• Reconciled all Military grant money on a monthly basis.• Selected as department representative on the Admissions Committee determining admittance for future students.• Conducted appointments with potential students, guiding them through the FAFSA while ensure compliance with Title IV fund regulations.• Worked with lenders to help students get approved for loans to fund their tuition.• Acted as a liaison between lenders and internal accounting department to ensure funds arrived timely and accurately.• Completed verification of tax information to ensure student were properly awarded financial aid.

Foreclosure Auditor, December 1, 2007 – April 18, 2008• Daily audited loans that are about to exceed the allowable timeline to determine if they can be completed on time.• Weekly reviewed loans that have been on hold for an extended period to ensure they still qualify for the hold.• Monthly audited loans that have exceeded the allowable time frame for accuracy to discover why the task was not completed on time.• Participated in outlining auditing guidelines for the new Loan Modification process.• Performed 100% audit on all loans transferred to REO.Foreclosure Analyst, June 18, 2007 – November 30, 2007• Monitored the foreclosure process of defaulted mortgages to ensure compliance with the various governmental and investor guidelines.• Managed approximately 600 foreclosure cases from referral through the foreclosure sale date.• Calculated bidding instructions to the attorney for auctioning of the foreclosure property.• Performed Gain and Loss analysis to determine marketable equity in properties.REO Accountant, July 31, 2006 – June 15, 2007• Performed proceed wire conversion to enable the processing of the property’s charge-off.• Accomplished Sub-Prime charge-offs while ensuring funds are properly allocated.• Managed all Homeowner’s Association payments for Sub-Prime portfolio.• Tracked escrow hold-backs and ensure proper refunds, if any, are received.• Balanced all monthly loss certificates for investor reporting.

• Awarded Secret security clearance.• Completed In/Out processing of Military and Civilian personnel.• Fielded Customer Service questions in person and over the phone.• Processed Military Pay entitlement transactions to include BAH, BAQ, BAS, OHA, taxes, etc.• Processed Travel Pay vouchers for military and civilians including PCS Travel Vouchers, TLE, Separation/Retirement, Advance Pay/Travel Vouchers.