• Launched and operated integral global market in complex regulatory environment (NYC)• Hired and managed 15 employees in 17 hours a day, 7 days a week operation• Developed SQL driven tools for inventory analysis and monitoring • Produced real-time and historical dashboards for productivity monitoring and projection

• Operated 5 Service Centers across 6 markets in the Southeastern United States • Managed a team of 30+ • Engineered and built supply chain solutions utilized worldwide• Collaborated extensively with cross functional teams on projects ranging including product development, vehicle development and risk reduction• Leveraged competition among North American Service Centers to drive repair results and efficiency gains• Designed time saving solutions and implemented globally including SOP production and maintenance• Leveraging SQL and ad hoc data analysis to drive decisions and solutions

• Empowering small businesses with robust data tools to analyze pricing, supply chains, and tax liability• Leveraging existing software tools to their capacity • Streamlining and systematizing operations across the client organization• Recording and updating SOPs for training and process mapping

• Create real time dynamic fraud interventions in SQL and monitored those interventions for maximized efficiency• Wrote and implemented standard SOP for the role• Designed and implemented a more efficient team dashboard in SQL

• Review, research and analyze incoming clients and matters to detect potential conflicts of interest with prior representation and ready new clients and matters to be opened• Ad hoc analysis performed for Attorneys and practice groups directly• Optimized and streamlined analysis and research processes for conflicts department by building and implementing a centralized research and resource tool in Microsoft Excel • Trained and mentored new hires• Performed analysis of corporate structures and family trees using numerous tools, databases and publicly available databases• Working closely with attorneys and other support staff as customer service for all Intake and Conflicts processes, programs and documents • Reviewed and discerned conflicts of interest from both a professional responsibility and client objective overlap perspective • Charity Committee member overseeing Holland & Knight Operations Center charitable activities

• Reviewed and summarized discovery materials• Drafted legal memorandum and conducted legal research• Strategized and drafted discovery tools• Drafted preliminary and dispositive motions