Bryan Hannon Email & Phone Number

Greater Tampa Bay Area

Network Analyst for complex hospital projects involving new construction, department relocation, wireless design, network design, power and equipment needs with absolute minimal downtime in 24/7 environment.-Worked vendor to bring network connectivity to over 200 devices across 2 hospital campuses within a four-day period. - Worked along side Clinical.

St. Petersburg, FL

• Managing Group Policy and User Accounts using Active Directory and Manage Engine AD manager Plus.
• Mobile Device Management for, I-Pads, I-Phones, Laptops, and Android devices using Desktop Central and Meraki System Manager.
• Patch Management using Desktop Central.
• Managing Help Desk Department.
• Project Lead for AutoCADD workstation refresh, and implementing Mobile Device Management.

• Help determine warranty coverage on computers, Printers, Scanners, Cell Phones, Appliances, and many other devices. Coverage includes Electrical and Mechanical failures.
• Provide paid software support on computers, routers, and printers including driver installation, PC tune-ups, software installation, Peripheral device installation, Virus/Spyware removal, Wireless network setup, Boot.

Clearwater Florida

• Troubleshoot, install and configure Anti-Virus and Anti-Spyware program.
• Troubleshoot, install and configure Firewall.
• Help Quality Assurance test Anti-Virus, Anti-Spyware, and Firewall.
• Assist customers through email, phone, chat support, and question and answer site (getsatisfaction.com).
• Help determine and manually remove threat that software was ineffective on.
• Conduct research on ways to remove threat, and any incompatibilities with Sunbelt Software Products.