Bryan Hardaway Email & Phone Number

Kirkland, Wa, Us

Washington, District Of Columbia, Us

Plano, Tx, Us

Software administrator for ResWareBuilding documents (ResWare) and workflow configuration (ResWare)Help desk administrator/support (ConnectWise and FreshService)Managed incoming tickets and troubleshooting common problems

Omaha, Ne, Us

Quality control of all documents sent to and from our client.Maintaining adherence to client specifications.Processing and transmission of all project documentation to and from our client.Integration of documentation to Teambinder.Maintenance of company and project SharePoint document repositories.Maintenance of the submission and RFI databases.

Bellevue, Washington, Us

Program administration for SoftPro and other proprietary applications.Coded documents for automation for use in SoftPro using a tag based system with minor uses of HTML and Python.Created and conducted training sessions to train new and existing employees in all facets of their day to day duties and operations.Created guidelines and procedures for employees to use for help and reference.Conducted extensive end user testing with new deployments of SoftPro builds and other proprietary applications.Extensive amounts of troubleshooting for issues occurring in SoftPro and other proprietary applications.

Bellevue, Washington, Us

Bellevue, Washington, Us

Hanover, Maryland, Us

● Project lead on the Niantic department regional project.● Managing a small team of 16 people.● Quality assurance testing on the department web based submission application.● Reviewing user submitted content and judging submissions against Niantic department's policycriteria.● Reviewing coworkers judgements and ensuring that the highest quality of user submissions areaccepted.

Hanover, Maryland, Us

● Ensured the testing of the majority of software for all Nintendo consoles and systems created forthe North American region.● Writing detailed problems and procedures on bugs and defects of games and applications.● Following detailed testing methods.● Creating and implementing testing methods based on guidelines and instructions based ontechnical guidelines.● Ability to test the games and applications while paying attention to everything from major tominor bugs and program defects.● Created documentation in a wiki style format to house all testing methods performed in thedepartment so that uniformed testing could be performed throughout the department.● Training leader for other testers from general testing to WiFitesting methods.● Ensuring communication of issues found with various internal departments, publishers,developers, and our partners in Nintendo of Europe and Nintendo LTD in Japan.

Education record

English Literature (British And Commonwealth)

English Literature (British And Commonwealth)