• Managed day-to-day operations, enhancing labor productivity and enforcing rigorous quality control and safety measures, leading to an increase in operational efficiency.• Orchestrated duties, responsibilities, and stations to a team of employees, aligning with work requirements and optimizing staff allocation for peak performance.• Elevated customer service standards by proactively greeting and assisting customers in resolving inquiries and complaints, resulting in an overall improvement in customer satisfaction ratings.

* Managed social media accounts, creating engaging content and increasing follower base* Utilized web analytics tools to track and analyze campaign performance, providing actionable insights and recommendations for improvement.* Managed marketing initiatives, including SEO, PPC advertising, and social media campaigns

• Developed and marketed customized training programs via digital channels, driving sales growth and using analytics to optimize business strategies and operational efficiency.• Analyzed customer needs to provide expert consultation on products and services, utilizing superior customer service and effective upselling techniques to boost revenue.• Leveraged digital marketing tools to track sales, returns, and customer interactions, using data analytics to optimize business strategies and operational efficiency.• Organized and maintained customer information and inventory using digital tools, ensuring product availability, and enhancing service delivery by efficiently processing returns and assisting customers.

• Trained shipboard personnel in the operation, maintenance, and repair of damage control systems and equipment, lifesaving devices, and various firefighting methods.• Operated and maintained firefighting, fixed flooding, wash down, ventilation, dewatering, air test equipment, damage control, and life support devices.• Ensured quality assurance through procurement and issuance of supplies and repair parts.