Bryan Hyde Email & Phone Number

Katy, TX, US

Houston, Texas, United States

• Leads a large and diverse team of L&D professionals, including trainers, instructional designers, and project managers, both locally and remotely. Responsible for driving the development and execution of impactful.
• Owns the relationships with both internal and external business partners and clients, serving as a trusted advisor within a results-oriented, professional sales and customer support organization. This includes directly.
• Manages multiple high-profile projects involving cross-functional internal business stakeholders and aligning with business objectives. Responsible for collaborating on and leading large, complex projects with external.
• Interprets customer feedback from VOC and NPS surveys to provide input and recommendations for enhancing sales and call center efficiencies and effectiveness through refined and targeted continuing education training.
• Delivers training or presentations as needed at quarterly and annual sales meetings to support corporate strategy and company objectives.

Houston, Texas Area

• Identify client/customer content design and develop needs to ultimately facilitate content learning solutions for long-term employee and company growth.
• Collaborate with client senior leadership, stakeholders, and subject-matter experts (SMEs) to determine learning needs and delivery method.
• Provide training for entry-level and advanced sales (retail and B2B), customer service, emerging leaders, and tenured leadership.
• Calibrate with client partners, utilizing the ADDIE Methodology, for ongoing evaluation of class/program effectiveness based on tangible KPIs and benchmarking to determine learning retention, skill application, impact.
• Develop and deliver coach-the-coach and train-the-trainer programs for client employee development.

Houston, Texas Area

• Project manager and national lead facilitator focused on the design, development, implementation, delivery, and ongoing support of a new enterprise-wide virtual training program for new and existing customer-facing.
• Functioned as a program manager and lead facilitator, including the development and certification of trainers for both face-to-face and virtual programs pertaining to soft skills, leadership, customer service, network.
• Strategized with workgroup partners, subject-matter experts, and delivery teams to design and create learning experiences.
• Prepared and planned execution of programs while evaluating for business impact and providing cross-functional support in the development process.
• Nurtured relationships with workgroup senior leadership and stakeholders for the best learning methodologies, development strategies, delivery options, results analysis for impact and results.Key Achievements:
• Lead a team that optimized L&D customer experiences, and pioneered a new interactive (instructor led) virtual training classroom approach to support the training of 400+ new employees used as the framework for all new.

Houston, Texas Area

• Delivered appropriate value-adding solutions that fully demonstrated the capability and strength of Verizon Wireless in collaboration with diverse business groups.
• Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques.
• Gaining new business and incremental revenue to meet sales targets while retaining, managing and growing the existing customer base.
• Educating and exciting customers while leveraging innovative business solutions while building relationships with key decision makers.
• Tracking and reporting progress through sales force automation tools.Key Achievements:
• Achieved and maintained over 160% of quota.

Houston, Texas Area

• Utilized leadership acumen and technical expertise to build a successful technology-based company from the ground up. Integrated best sales practices into daily workflow to forge and sustain amiable relationships with.
• Executed B2B sales for small to medium-sized business accounts. Worked with clients to accurately troubleshoot all critical accounts. Key Achievements:
• Created strategic business plans for small and medium-sized business accounts in alignment with businesses’ IT needs to fulfill talent and deliverables for various IT project.
• Built a sustainable business model and was able to sell it profitably to a small investment group based on value and opportunity in the concept that fit into their portfolio of offerings.

• Sales Manager
• Completed all sourcing, negotiation, and closing functions for the company’s single largest onsite project on a multi-site extended contract.
• Directed numerous remote project groups comprised of 70+ remote contract employees and four (4) managers on individual project sites while concurrently administering project budgets.
• Served as a key contributor for the establishment and implementation of written and computer based training and mentorship programs for new salespeople and project teams. Key Achievements:
• Received six (6) quarterly Outstanding Sales Contributor Awards and presented with the quarterly Teamwork Award twice for leadership acumen and surpassing expectations.
• Climbed to the top 2% ranking for sales and quota attainment and remained in the top 2% throughout tenure.