Certified Scrum Master (CSM) experienced in Account, Portfolio, Program, Project, Vendor and Staff Management. Personally responsible for the design, delivery and management of cost-effective, high-performing technical solutions supporting a variety of business units. Proven track record of managing development efforts in wide variety of technical environments utilizing both waterfall and agile development methodologies. Consistently recognized by business partners, for managing their Multi-Channel Marketing projects across Cloud Based Services, Web, Mobile Applications and Social Media. Customer-centric with the ability to assemble high performing teams utilizing global vendors and key resources across the corporate matrix.CORE QUALIFICATIONS:• Mobile, Web & Social Media E-Marketing Applications, Campaigns & Analytics • Emerging Technologies, Enterprise Architectures Design & Implementation• Cloud Based Solutions, Services & Platforms • Sales Force Portal and Reporting Applications • Strategic & Operational Technology Planning• Consumer Account Maintenance • SDLC: Waterfall & Agile

• Managed a team of 26 professionals• Utilize the company’s RESOP program to initiate communication with the front line employees about their daily duties.• Coordinate employee and equipment maintenance schedules.• Scheduled and Performed regular training FOCUS 6 and Smith System Keys regulated systems.• Responsible for internal audits and rectify any identified issues.• Being the lead contact person for the AS400 system .• Work with customer service and the sales team in an effort to exceed customer expectations.• Create workflows and diagrams to enhance systems and overall process improvement measures.• Report route statistics to my piers and make improvements to reach our productivity goals.