Bryan Noel Email & Phone Number

Texas, United States

Plano, Texas, United States

Plano, Texas, United States

Plano, Texas

• Manage and control a portfolio of auto claims utilizing policy documentation, investigative and negotiation skills to conduct and resolve liability determinations for a variety of auto accidents while providing stellar.
• Receive and review six to ten new claims daily by making contact with all involved parties within twenty four hours
• Confirm and verify policy coverage based on loss details
• Take recorded statements to evaluate during investigation process
• Respond to multiple intakes channels (Emails, Voice Mails, Activity Logs and Internal Partners)
• Work with and coordinate with third party vendors, repair shops and estimators to set up appraisal and confirm vehicle damages

Plano, Texas

• Collaborated on Tax, Insurance (Flood) and Escrow team to manage and lead department projects. Engaged with vendors to review and align business operations and procedures. Researched and resolved escalated Quality.
• Implemented remediation solutions for third-party insurance vendors across several internal business partners impacted by insurance regulations such as new loan boarding and default loan workout solutions.
• Tested control reporting required to adhere to Office of the Comptroller of the Currency exam recommendations, improving the report to ensure consistent execution and eliminate exception gaps.
• Proactively communicated with internal and external customers to provide detailed artifacts such as insurance policies, and flood zone determination; department reporting as needed.
• Engaged regularly with vendors to review and align business operations and procedures.
• Provided subject matter expertise (SME) for flood insurance process requirements for internal and external auditors inclusive of vendor procedures.