Bryan J. Parks Email & Phone Number

Houston, Texas, United States

o Worked directly with Sponsors to produce Project Charters defining objectives, scope, deadlines, resources, and risks o Provided stakeholders with clear communications during all project phases and inspired team members through recognizing their accomplishments and establishing goalso Created work breakdown structures, met deadlines ahead of schedule and under budgeto Motivated team members to hit milestones throughout the lifecycle of the projecto Analyzed KPI data after project completions, then showcased results to Sponsors and Directors through detailed presentationso Worked with cross functional and cross-cultural teams driving unity, casting vision, and celebrating successeso Performed “lessons learned” during closing phase of project, optimizing future project procedureso Initiated, planned and executed a project surrounding sales awareness and sales strategy which boosted office sales by 130% over the course of two monthso Initiated, planned, and executed a Customer Service Enhancement project which increased customer service scores to the highest levels in over 24 monthso Designed and executed a leadership development program which produced 20 competent new leaders who impacted the entire organization

Fayetteville, North Carolina

o Inspired engagement within the call center through coordinating special events, organizing team leads, setting goals and deadlines, assigning roles, delivering daily communications, monitoring progress, and celebrating successes o Used data driven decisions to uncover high impact opportunities and to prioritize routine. Used creativity to initiate, plan and implement sales contests that not only generated sales, but also inspired team development, cohesion, and engagement.o Transformed a mid-level performing sales team into a top performing sales team through strategic sales tacticso Personally coached and developed over 70 employees, equipping them with impactful customer service and sales strategies which produced top performers

Springfield, Missouri

o Held numerous leadership roles including President AT&T Culture Council, Secretary of Media Presentation and Communications, Event Planner, Project Manager, Focus Group Participant o Executed “Project eCard” customer service enhancement software, exceeding set goals. Inspired engagement within the Call Center through organizing creative events which generated agent participation, inclusion, and involvemento Multi-year “Best in Class” winnero Exceeded Customers service targets by 120%, 10 years in a rowo Generated over 1.5 billion in sales and residual contract serviceso Engaged in peer-to-peer development which impacted overall agent performance

Springfield, Missouri Area

o Held numerous leadership roles including, Director of Hispanic Outreach, Functional Manager, Project Manager, Event Planner, Auditor, Team Lead, Financial Advisor, Mortgage Lender, Consumer Lender, Commercial Lender. o Set team performance goals and reviewed KPIs with upper management. Built a high performing team, developed new products, and implemented strategic marketing. o Initiated, planned, and executed an expansion of the Hispanic Banking Initiative which expanded Hispanic customer base by 45% over 8 monthso Designed, wrote, planned, and presented financial seminars in both Spanish and English which boosted sales by 150% over a period of 3 months.

Bachelor'S Degree, Mass Communication/Media Studies

Bachelor Of Science - Bs, Communication And Media Studies

Capm (2014-2019), Project Management