Responsible for the digital transformation of Microsoft’s global content marketing and social channel engagement capabilities through business process and technology. Responsible for the transition to modern end-to-end experiences for commercial customer success and partner sales motions. Internal governance owner for business-led-engineering practices and accountability to corporate engineering fundamentals, compliance, and privacy requirements.• Portfolio principal for Microsoft’s global marketing technology stack enabling enterprise scale of campaign and content planning, digital asset management, localization, social marketing, customer advocacy capabilities, and seller experiences for customer success and co-selling partner engagement• Defined the digital transformation vision and strategy to optimize the global Martech stack enabling the transition from disparate point solutions to connected marketer and seller experiences• Managed contract and licensing negotiations, accessibility, privacy, security compliance, and internal ecosphere fit across 17 external SaaS providers with a $25M annual budget• Established trusted partnerships with external software suppliers enabling transparent communication on strategy and product direction while enabling mutual success• Championed business process mapping in marketing IT organization to drive feature development clarity and internal supportability maturity• Defined strategy and removed ambiguity for the commercial sales and marketing engineering organization to enable the certification of internal applications and external software suppliers (SaaS) for General Data Protection Regulation (GDPR) compliance

Responsible for innovation and business process optimization of Microsoft’s reverse supply chain encompassing internal SAP ERP, home-grown applications, outsourced supplier factory systems, and B2B integration points. Focus areas include serialized device traceability, warranty engine, order management, shipment track/trace, inventory visibility, and financial transaction flow for the scaled Microsoft devices supply chain. Led the design and execution for the integration of Nokia’s global reverse supply chain with Microsoft as part of the company acquisition.• Portfolio principal for the Microsoft reverse supply chain systems driving strategy, stakeholder alignment, and cross-functional execution creating value through transaction automation and process simplification• Engineering Program Manager of Microsoft Supply Chain IT leading a cross-functional team from planning, execution, and run operations for a $22M annual budget• Chief business and solution architect for the future state architecture of Microsoft’s Care and reverse supply chain organization; transformation from home-grown warranty, device track/trace, and order management to SAP OER and SAP ERP• Led the architectural design, plan, and execution for the integration of Nokia’s Care supply chain with Microsoft post acquisition; each company had 250+ applications running their distinct environments• Architected and lead the delivery of the reverse supply chain, logistics provider integration, and partner onboarding for domestic China consumer direct returns and cash on delivery operations• Program lead for order management automation implementing SAP Global Available to Promise (GATP) rules-based fulfillment achieving reduction in order touch from 70% to less than 10%• Designed inventory segregation and replenishment supply chain solutions in SAP for global microsoftstore.com online sales channel

Accountable for the corporate information systems ranging from interoffice telecommunications to factory control systems, corporate manufacturing and distribution, coffee lot track/trace, financial management, corporate accounting, legal entity consolidations, and overall management reporting. • Lead post acquisition systems integration strategy and execution for eight legal entities and five facilities encompassing green coffee importation, manufacturing, distribution, and sales• Authored corporate QA/QC strategy and policies to revive stressed relationship with major retail foodservice customer• Envisioned and developed world class supply chain quality control application winning the ‘2009 Innovation Award’ from major global foodservice customer• Architected and enabled controls in manufacturing systems for green coffee commodity lot traceability and cost accounting• Implemented internal controls and change management solutions for Information Systems team• Championed best practices for software development life cycle and controls environment• Virtualized Line of Business and supporting applications to provide scale with minimal IT footprint• Speaker at local user conferences regarding best practices deployment of Microsoft Dynamics GP ERP• Developed external partner integration of Point of Sale and distribution data for supply chain visibility

• Managed internal business unit and partner requirements, process documentation, unit testing and internal SOX compliance for Microsoft Reverse Logistics worldwide supply chain system• Coordinated quarterly release and testing requirements with external return and repair partners• Designed application architecture and process changes for the serialized device and warranty engine, call center and external partner systems to support Xbox 360, Zune, and MSNTV hardware• Fostered partnership with offshore teams transitioning systems operations activities to low-cost region• Recognized for exceeding expectations during large scale transition to low-cost hardware repair operations

• Product owner for Microsoft Dynamics GP accounting, manufacturing, distribution, EDI, and reporting• Developed and deployed sales forecast, production costing, and corporate budget systems integrations• Designed network infrastructure architecture and budget to support corporate growth plan• Standardized internal sales reporting to provide ‘single version of the truth’ for financial and management metrics

• Facilitated end user training for Microsoft Dynamics GP distribution and manufacturing• Increased productivity with automated exception reporting and sophisticated reporting solutions• Prepared and measured against budgets for ERP implementations, report, and application development• Project Manager and super user for internal Changepoint Professional Services Automation implementation