Responsibilities Include: Responsible for supporting compliance of all applicable laws and regulations set forth by the National Credit Union Administration, (NCUA)Work with regulatory examiners to provide program documentation and resolve any findingsResearch emerging threats, cyberattacks, and vulnerabilities, as well as implement new processes and technologies to improve operational security efficiencyCreate and maintain policies and procedures in support of the Information Security ProgramCreate a comprehensive risk assessment that identifies and ranks critical systems, and performs systems and users permissions auditsLead the credit union’s incident response and disaster recovery efforts by creating, planning, testing, and documenting the lessons learned Prepare monthly information security reports to Executive Management and the Board of DirectorsImplements a social engineering, phishing, and security training program for employees, contractors, and volunteerssupport the enterprise risk management program by reviewing information security due diligence documents and contracts for third-party vendors, and ensures that all NCUA, NIST, and ISO compliance are metAnalyze and investigate network traffic by use of Palo Alto firewalls, SecureWorks IDS/IPS, Arctic Wolf MDR and Syslogging tools to respond to cyber threatsRun Nessus Professional scans for network vulnerability scanning, and use DeepSurface vulnerability analyzer for remediating vulnerabilities Create and manage RSA Tokens for users who have VPN access through PoloAlto GlobalProtectManage Carbon Black antivirus system and associated endpoints. investigate security alerts and remediate all eventsManage email security through Proofpoint and Microsoft SecurityDefine and support the implementation process for network, server, and workstation hardening per NCUA and NIST best practicesPerform external and internal penetration testing, and endpoint data forensics as required

U.S. Government Contractor for DOD and VA Healthcare System involving:Defense Medical Information Exchange – DMIXDefense Healthcare Management Systems - DHMSWorked on a engineering development and sustainment team that delivers technical systems engineering services to assist in managing and integrating diverse range of technical and support service while adhering to DOD project SDLC governessesResponsibilities Include:Resolves Tier III and IV help-desk ticket issues and applies solutions or escalates problems over to Development or VendorsInstalled, configured, and troubleshooted Windows Server 2016, Red Hat Linux, Windows 2010 Enterprise Editions, and VMware vSphere Cloud Platform. Previous experience with Oracle, and WebLogicCyber Security experience included installing, managing, and running SCAP, BASS, Plunk, Sysmon, and EncaseAnalyzed STIG reports, ACAS and PO&AM scans. Implemented fixes through Server Manager, Registry Configurations, or GPMC. Installed Windows and Linux Server OS and Java Patches in testing and production environmentsInstalled, configured, and troubleshooted Imprivata Single Sign-on, and Citrix XenApp server for application deploymentPerforms troubleshooting, sustaining, and upgrading of medical context management CAREfx AHLTA, CHCS, VISTA, and CPRS applications

U.S. Government Contractor for DOD and VA Healthcare System involving:Defense Medical Information Exchange – DMIXDefense Healthcare Management Systems - DHMSWorked on a engineering development and sustainment team that delivers technical systems engineering services to assist in managing and integrating diverse range of technical and support service while adhering to DOD project SDLC governessesResponsibilities Include:Resolved Tier III and IV help-desk ticket issues, and implemented solutions or escalate problems to Development or VendorsInstalled, configured, and troubleshooted Windows Server 2008 r2, Windows 2010 and 2007 Enterprise Editions, Red Hat JBoss Linux systems, VMware vSphere Cloud Platform, Oracle SQL Database, and WebLogicCyber Security duties included analyzing ACAS and PO&AM scans. Applied fixes through Server Manager or Registry Configuration Manager. Installed Windows OS and Java Patches in testing and production environmentsInstalled, configured, and troubleshooted Imprivata for Single Sign-on and Citrix XenApp server for application deploymentPerforms troubleshooting, sustaining, and upgrading of medical context management CAREfx AHLTA, CHCS, VISTA, and CPRS applications

Primary role involved end-user technical support for a 550 plus Workstations in a Medicare Healthcare Enrollment Call CenterResponsibilities Include:Resolved Tier I and II helpdesk ticket issues, and either remediated or escalated problems to Dev or VendorsRemoted into Workstations using SSH and RDP to resolve technical software issues with Linux Mint 17, Windows, 7 and 8.1, CallPro, Citrix, Siebel, and John HopkinsPerformed hardware installation and maintenance on both Dell and HP Workstations and laptopsPerformed software installation and troubleshooting for Linux Mint 17, Windows 7, and 8.1 Workstations, and required the use of Powershell and BASH to configure and join to the DomainConfigured and troubleshooted wired and wireless network connections for workstations, tablets, and VOIP phones System