Bryan Joly Email & Phone Number

Pickering, On, Ca

Pickering, On, Ca

We empower student athletes by focusing on character growth, personal development, and team unity. We recognize that volunteer coaches often lack the time and resources to address these crucial aspects fully. Our tailored mentorship, and supportive programs fill this gap. We believe in helping athletes become strong, resilient persons of character which builds unified teams and prepares them for success both on and off the competition floor.

Toronto, Ontario, Canada

• Identify and assess future and current training needs through analysis and consultation with sales reps and vendors.• Deployed a wide variety of training methods including instructor led training and virtual instructor led training, post training learning material including job aids, and workbooks. • Conduct effective induction and orientation sessions with newly onboarded vendors including refresher sessions and seminars.• Conduct vendor sales team and business partner needs assessment, identifying gaps and scope for exceptional learning experience. • Create learning experience based on the assessment including recommendation, overall design, development, testing, implementation, and evaluation of training solutions. • Design high quality, multi-approach blended learning and sales solutions that supported business strategic priorities aimed at impacting key business measures. • Ensure all learning solutions include both evaluation, measurement, and maintenance plan to enable impact. • Provide subject matter expertise in design, differentiated learning, best practices, emerging trends, and vendors. • Present in-person for large business accounts sales presentation and established training/learning as a key differentiator within our request for proposal. • Identified risk and sales gaps/opportunity through quality assurance and implemented training based on findings for our internal sales team. • Oversee training team for internal sales team including lead generation, inside sales, business development and territory managers.

• Lead a team of trainers through transformational leadership to encourage, inspire and motivate them to innovate and create change that will help grow and shape the future success of our company.• Delivering, creating, updating, and maintaining all operational Commercial and Residential learning and training programs and electronic modules.• Responsible for the development of strategic plans for delivering necessary training programs and participating in continuous improvement that will increase the effectiveness or benefit the service delivery to our clients.• Administering site-specific training and needs analysis including setting performance standards and evaluate productivity.• Lead and oversee the implementation of our Learning Management System• Implemented Differentiated Learning Principals for instructional sessions and evaluations for learners.• Ensuring all rules, policies, and procedures are followed and meet the company and client’s training expectations.• Maintaining effective control for all issued Handbooks and Study Guides.• Training new instructors to meet acceptable company standards.• Maintaining complete instructional records & tracks all employees who require re-certifications or refresher courses including ensuring training plan and training effectiveness documentation are maintained and appropriately stored.

Toronto, Ontario, Canada

• Facilitate virtual and in-person sales demonstration of the software to brewery owners and licensees• Closed 80% of the sales demonstration resulting in new clients• Providing training and onboarding for new users• Advocated for learner by provided feedback on how to improve users personal experience with the software• Software testing for user experience and identifying gaps • Confidently and professionally represent our booth at the annual Restaurants Canada Tradeshow• Cold calling potential clients to set-up sales demonstrations

• Trained medical professionals on Telus Health Practice Management software• Facilitated classrooms of up to 15 learners virtually and in-class• Created a customized training session unique to the needs and procedures of medical practices • Provided on-site training/support on implementation dates (go-live)• Advocated for learner by provided feedback on how to improve users personal experience with the software• Created an enthusiastic, and empowering environment for learners while building their confidence in a new and unfamiliar software system• Implement training that helps support medical practice save time and money

• Provided onsite training with existing clients on dental practice management software • Delivered and created customized training sessions for each office based on learning styles and needs • Developed and designed a fulsome training program including created software manual/job aid in order to accommodate all different types of learners (visual, auditory, and kinesthetic) • Provided a prospective client with sales demonstrations including software performance through either onsite or webinars with a measured 80% success rate of acquiring new clients • Resolved clients concerns and hesitations towards change during training using motivation and leadership skills. This resulted in empowered and confident clients at the completion of training • Managed client relationships within the dental practice to ensure retention, satisfaction and expectation were being met and delivered including follow-up visit to ensure software is meeting their needs • Confidently and professionally represent our booth at the annual Ontario Dental Association Conference

• Plan new hire training sessions, and training seminars including room reservations, material preparation, room set-up and take-down of laptops, projectors • Send confirmation to attendees to ensure details of the seminar have been communicated• Use strong negotiating skills, to develop rapport and open communication to negotiate with managers and supervisors with training/seminar scheduling • Work alongside management in other departments to ensure that training/seminar requirements will be attained while department and employee responsibilities can still be met • Upload excel files into learning management system with new hires and employee departures to ensure an accurate and compliant list is maintained in the training department • Increase employee knowledge of learning management system by supporting individuals in successfully enrolling in online courses • Ensure compliance and regulatory courses have been completed by all employees by tracking and running reports for successful completions and alerting employees/supervisors that have not met compliance standards prior/post deadline • Maintain and update Residential Administration intranet carousel with both mortgage and non-mortgage related topics to keep employees informed and engaged

• Identified, solved, and confirmed inquiries with mortgage payments, mortgage life insurance, tax components, municipal tax implications, home warranty insurance programs - totaling 65-75 calls a day• Answered incoming calls on the customer service queue and made outbound calls when necessary and also ensured client privacy was protected• Followed-up with clients to confirm resolution and client satisfaction• Resolved and updated clients administrative details• Provided exceptional clients service with timeliness, professionalism, and overall create a great client experience• Educated clients so they are knowledgeable in all of their account details and how calculations and policies are applied

• Assisted the classroom and resource teachers in planning, preparing and implementing integrated programs of studies for students with special needs in collaboration with the Professional Learning Community teams• Facilitated classroom lessons, while engaging students in discussion• Edit and modified both tests and lesson plans to meet the needs of special education students (on paper and also various computer programs)• Developed positive interpersonal relationships with students, parents, colleagues, and supervisors• Active member in the school community to help promote competency, self-esteem and self-awareness• Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. • Supported good communications with parents, families and the community while participating in teacher-parent conferences regarding students' progress or problems • Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations• Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.