Bryan Joyce Email & Phone Number

Toronto, On, Ca

Richmond Hill, Ontario, Ca

- Most senior resource focused on Compugen’s cybersecurity and responsible for Compugen’s overall cybersecurity vision and security posture. - Performed security assessments and presentations to customers up to the C-suite level.- Led the discovery of cybersecurity vulnerabilities and was the project sponsor for many remediation activities. Made significant improvements to Compugen’s externally measured cybersecurity scorecard.- Produced process, policies and procedures to support Compugen’s compliance with the Canadian federal government’s ITSG-33 (Information Security Suggested Guidance) security standard which is based on National Institute of Standards and Technology (NIST) Special Publication 800.- Designed, implemented and managed a Security Awareness program for all Compugen staff.- Introduced and implemented a cybersecurity risk management program.- Designed and implemented significant improvements to Compugen’s privacy management.- Sponsored multiple projects to improve access control based on least privilege and implement multifactor authentication.- Security architect for multiple federal and provincial government Azure migration projects.- Security representative for Compugen’s Change Advisory Board (CAB).- Made significant improvements to Compugen’s PCI DSS (Payment Card Industry Data Security Standard) compliance.

Richmond Hill, Ontario, Ca

- Security Architect for multiple highly secure federal government customers data centre design. Ensured design and implementation met ITSG-33 requirements including a Security Assessment and Authorization (SA&A) audit of the design and implementation.- Created a coherent and integrated security solution with over 1500 pages of security related documentation covering 17 ITSG-33/NIST SP 800 security control families.- Performed C-suite level cybersecurity presentations which were integral contributions to winning multiple new business contracts. - Provided security expertise for RFPs, customer questions and customer vendor security assessments.- Manage delivery of Compugen services (project implementations and ongoing operations) to assigned portfolio of customers. Key customer contact and escalation point.- Accountable to the customer for service levels and project execution (on time and on budget). Deliver monthly service level reporting and weekly project level reporting to the customer. - Manage over 35 simultaneous projects delivered by various SMEs from both Professional and Managed Services.- Operational contact working with product management on new managed cloud services including O365, Azure Active Directory, Azure Single Sign On, cloud printing and virtual data centres.- Tasked with and achieved 10% cut in managed services costs in first 3 months. - Designed a new optimized backup paradigm that saved $12K per year and achieved over $100K in cost avoidance.

Richmond Hill, Ontario, Ca

- Manage a team of 44 infrastructure support staff supporting more than 42 managed services clients across Canada.- Created an Information Security program including a full suite of policies, procedures and standards for the Managed Services offering

Markham, Ontario, Ca

- Lead team responsible for scoping work (gathering requirements, assessing fit-gap with off-the-shelf solutions, identifying enhancements, providing work estimates and proposals) and project management of work orders.- Oversee identification, coordination and management of cross-functional activities and hand-offs with sales, marketing, development, operations and support.- Defined and implemented requirements management and project management best practices including a new cloud based project management toolset.- Set up project dashboards and standardized communication check-points with customers, vendors, executives and internal stakeholders.- Managed the Tier 2 support for the Doxim services and applications.

Houston, Texas, Us

- Led the team that managed over 500 Windows servers, 350 TB of SAN storage, backup infrastructure, WAN and LAN networks, information security, and SQL and Oracle databases. - Managed the network and IT infrastructure supporting 3 contact centres, 8 corporate offices and 55 regional offices across Canada, the US and the United Kingdom. - Set the vision and drove an enterprise level infrastructure re-architecture to lay the foundations for increased stability and future expansion. The new private cloud architecture included standardization, high availability, HP blade servers, SAN consolidation, backup infrastructure replacement, virtualization, disaster recovery, data centre “greening” and increased security in the DMZ.- Aligned the infrastructure strategy to the business goals to allow high levels of organic and acquisition growth without corresponding increases in infrastructure staff. Staff level remained unchanged over 3 years while the company size more than doubled.- Created a standard project management methodology for IT projects including RFPs, business cases, change management, configuration management, documentation templates and formal project dashboards for multi-level reporting.- Introduced the Information Security function including the clean-up of access control, vulnerability and penetration testing, attestation process, data classification, PCI audits, business continuity planning, pandemic planning, disaster recovery testing, and patching. Key contact for Bill 198, PCI and COBIT audits. - Responsible for over $8M in operational and capital budgets. - Managed vendors and optimized vendor contracts including saving $280K over 3 years on the Microsoft Enterprise Agreement. - Wrote the RFP, evaluated vendor proposals and proposed the selected vendor for the strategic outsourcing of operational IT functions to compliment the internal IT department.

Lisle, Il, Us

- Managed the steady state operations for all of North America consisting of ~ 200 service sites and 3 headquarter buildings. Managed Operations team in Chicago and Infrastructure and Development teams in Newmarket. - Re-designed, re-built, and re-staffed an IT department that had lost ¾ of its senior technical staff and managers in the preceding year.- Stabilized an atrophied IT infrastructure that was missing most of the basic IT tools; heavily reliant on reactive, labour-intensive workarounds; and suffering regular extended outages. Set a long term strategic plan to move to ITIL processes and procedures while implementing short term tactical changes to reduce the outages to the business. - Assisted and supported the Business Transformation team in implementing an Oracle E-Business Suite ERP system, an MPLS cloud, VOIP, ROIP (Radio over IP) and smart-bus technology (tablet PCs and GPS)- Implemented standards, procedures and policies to get control of runaway hardware, software and cell phone costs.- Formally recognized three times for contributions to and leadership within the company.

Toronto, Ontario, Ca

- Managed the hardware, databases and the corresponding unionized tier two support staff (system administrators, database administrators, and contractors) supporting Ontario's electricity grid and market. Applications included real-time systems (24x7 operation for essential services), batch systems, databases, market participant interfaces, and telemetry infrastructure running on Windows, Linux, UNIX (Tru64 and Solaris), SQL, and Oracle.- Implemented multiple multi- million dollar projects (control room display wall and hardware replacements) ensuring delivery to business requirements and alignment with long-term strategic technology roadmap. All were implemented under budget and on schedule. - Managed system upgrades and release roll-outs using change management systems and procedures.- Involved in the design and successful implementation of ITIL certified processes (release, change, incident, problem, service level agreement, and configuration management).- Re-architected the real time systems for high availability, high reliability with robust security (3-tier web application, system clustering, and EMC replication).- Maintained the systems for the rigid NERC audit requirements required by the industry. - Responsible for managing risks on critical systems by ensuring proper system and site redundancy and by regularly exercising disaster recovery systems and processes. - Architected the adoption of systems management systems that leveraged Windows infrastructure such as Microsoft Operations Manager and Active Directory for Linux and UNIX systems. This significantly consolidated the number of different technologies used for authentication, performance and capacity management, SLA reporting and alarming. - Part of the team that successfully negotiated new labour contracts with the LIUNA and CUSW unions.

- Created marketing plans by analyzing different market segments, assessing key players, competitive offerings, and identifying potential partners. Created strategies for product positioning and entry into each market space. Defined product requirements to compliment these strategies for the subsequent releases. - Directed the activities of all cross-functional teams involved in the delivery of the products (R&D, Sales & Marketing, Professional Services, Technical Support and Customer Service). - Demonstrated products at tradeshows and worked with Business Development on presentations and proposals. - Developed Marketing collateral for tradeshows, presentations, as well as online and offline advertisements. - Managed the deployment of over 25 million email marketing messages. Responsible for scheduling the creative work, list acquisition and hygiene, testing, deployment, and metrics.  - Collaborated with Marketing to develop email marketing strategies for acquisition and retention campaigns. Leveraged customers’ existing direct marketing and online brand extending it into the email medium.

Paramus, New Jersey, Us

- Responsible for quality certification on multiple product components including the install/uninstall, user interface, functionality, content, and documentation on simultaneous releases of retail, custom OEM, internationalization, and patches. This included both the Windows and the Macintosh versions. - Promoted from QA Specialist to OEM Team Lead nine months after joining MGI. - Reviewed product specifications and provided feedback on feature scope, feature design, usability, potential error conditions, and missing details. - Responsible for all OEM work schedules, customer feedback, and on time product delivery. - Developed comprehensive test cases and test plans to ensure structured product coverage. - Configured test machines with appropriate operating systems, hardware, and applications. Identified and logged defects ensuring details were accurate and reproducible. Followed up to verify the fixes.

- Moved quickly through the ranks of Recycler, Supervisor, Customer Service Representative, Commercial Dispatcher, and Operations Supervisor touching both residential and commercial divisions of the business. - Coordinated the residential collections for the entire GTA including 2 dispatchers, 9 supervisors, and 190 unionized drivers and was accountable for the completion of all routes on a daily basis.- Increased productivity and performance by approximately 25% (from 16 tons to 20 tons per day per crew) during my first two months as a supervisor. This was attained by acquiring crew buy-in to recommended changes; by focusing on teamwork, accountability, proper recognition for achievements; and by encouraging participation in the problem solving process.- Successfully planned and implemented an entire re-route of all services for Peel Region affecting nearly 1 million residents in 4 lines of business— residential recycling, apartment recycling, yard waste, and waste. - Managed in a unionized environment hiring of drivers, evaluating performance, responding to grievances, and handling discipline up to and including terminations.