Bryan Trice Email & Phone Number

Remote

- Create consumable, marketable blueprints for complex integration strategies to accelerate customer speed to value including leveraging API, ML/AI developments, product developments/capabilities and core platform functionality around core BPI use cases- Architect prototypes and data strategies to optimize alternative data analysis approach(es); effectively articulate business case, impact and value proposition to customer executives incorporating high impact visualizations- Analyze client’s business requirements and lead customer facing workshops on analytical approach to pain point identification, business process improvement opportunities, ideation, design thinking, high-level solutioning, and data strategy- Communicate business requirements to product and research teams and help them structure a clear and pragmatic data science solution that can create tangible business impact for our clients- Analyze and interpret diverse and complex data sets from disparate sources and create models to derive actionable insights - Communicate technical insight from analytics and modeling to senior executives in a business-oriented and pragmatic way- Provide critical thinking and subject-matter expertise to quantitative and qualitative aspects of client engagements- Support our clients throughout their analytics maturity and business transformation journeys with analytics strategy best practices - Define detailed functional requirements, process flow diagrams, and testing models for customer use cases - Ensure measurable metrics of success for data stratagems

Remote

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Leading ongoing reviews of business processes and developing optimization strategies.Staying up-to-date on the latest process and IT advancements to automate and modernize systems.Conducting meetings and presentations to share ideas and findings.Performing requirements analysis.Documenting and communicating the results Effectively communicating insights and plans to cross-functional team members and management.Gathering critical information from meetings with various stakeholders and producing reports.Working closely with clients, technicians, and managerial staff.Providing leadership, training, coaching, and guidance to clients and junior staff.Allocating resources and maintaining cost efficiency.Ensuring solutions meet business needs and requirements.Performing user acceptance testing.Managing projects, developing project plans, and monitoring performance.Updating, implementing, and maintaining procedures.Prioritizing initiatives based on business needs and requirements.Serving as a liaison between stakeholders and users.Managing competing resources and priorities.Monitoring deliverables and ensuring timely completion of projects.

Greater Atlanta Area

Designed, managed, and implemented CallMiner’s speech analytics system and integrated it in to company’s call center. Developed automated process for data transfer between multiple systems and CallMiner utilizing MSSQL, Postgresql, batch files, and basic Python coding. Worked closely with Marketing team to determine effectiveness of various marketing mediums (TV, radio, flyers, etc.) and present suggested actions and changes based on data results. Created weekly, monthly, and quarterly reports through Excel spreadsheets, pivot tables, and Power BI and presented results to Director and VP level stakeholders regarding call center performance. Utilized result data from speech analysis and internal systems to determine next opportunities for cost savings, quality improvement, agent training, and marketing enhancements.

Greater Atlanta Area

Maintained client databases and ensured integrity of client data for over 1900 clients/databases across multiple products.Wrote and executed scripts on production databases, created and ran both ad hoc queries and permanent site report queries across production databases, generated and updated stored procedures, automated data extract files using internal tools and T-SQL. Reduced data requests and need for manual work in live databases via scripting of self service reports and internal tools.Performed data analysis and reporting.Received and evaluated client requests. Redefined for accuracy and to ensure the client’s real needs were being met. Worked with client services team and directly with client to accomplish client goals. Interpreted data for internal and external clients. Acted as technical product and database SME for client services and clients, using best practices and company standards. Refined and enhanced process and scripting for client user demographic imports via data checks and error reporting. Streamlined process to reduce turnaround for initial implementation and error resolution.Spearheaded program to foster cross departmental communication and teamwork between Client Engagement, First Line Support, and Data Team via Q&A sessions, team workflow discussions and collaborations and communication exercises with participation from employees and management. Program resulted in updated and new workflows with decreased turnaround times for clients.Utilized SQL Server Profiler to identify and correct database related application errors

Alpharetta, Ga

Lead support team, providing Tier 2/Tier 3 support for direct SIS client and partner Siemens clients, ensuring client satisfaction with resolution and upholding product excellence by meeting support SLAs and achieving 96%+ monthly customer satisfaction survey results.Direct liaison to Siemens partnership support teams, creating and enforcing company wide procedures and processes for handling partner clients’ implementation and ongoing technical support through documentation and ongoing training. Generated and utilized Oracle scripts and queries to retrieve necessary information for resolution on both Windows servers via PLSQL and UNIX servers utilizing command prompt execution. Created and employed Crystal Reports and Qlikview Analytics to analyze results to provide effective resolutions to clients for trouble areas including usage, access, and competency.Chosen as dedicated support analyst for two largest client hospitals. Reviewed and resolved all front and back end database, interface, and application issues.Troubleshot Mirth interface issues and modified existing coding for client requests and problem areas found through interface testing.Worked closely with development in testing, training, and supporting new products and releases.Achieved internal Support Professional Certification

Greater Atlanta Area

Lead overnight support team, assisting with problems or issues as point of escalationProvided Tier 1/Tier 2 support for technicians in the field troubleshooting networking and cabling problems found on site to ensure dispatch was successful and to customer's satisfaction.Facilitate the maintenance of standards and documentation through ongoing peer training and the dissemination of new technical information and improved processesAssist the Provisioning Department with technical information and customer provisioning when needed. Handle service turn-up and make sure that all services are fully operational per the customer order.