Director, Client Services
CurrentBuilding a post sales implementation planning and support process team for ensuring the successful utilization of our products and services. The Client Services, Success Management team works with our clients to help plan, prepare and effectively communicate their corporate training objectives through all levels of the organization. Implementation planning and "Kick-off'" training sessions through ongoing account reviews based on original goals and milestones discussed throughout the planning sessions. Creating awareness of additional resources and offerings available to our clients to help assist them as their projects evolve and grow. Customer retention and renewals working in conjunction with our Sales organization.