• Successfully streamlined the Fulfillment Department by implementing efficient order processing, packing, invoicing, and truck route scheduling processes, resulting in a reduction in order processing time.• Demonstrated commitment to food safety by achieving PCQI and Advanced HAACP certification, leading to an impeccable record of compliance during facility inspections and audits.• Spearheaded the development and maintenance of Environmental Testing and product pathogen testing programs, ensuring the safety of all products and reducing food safety incidents.• Played a pivotal role in building the Fulfillment Department from the ground up, which facilitated the company's impressive growth over the years.• Acted as the primary point of contact for customers, actively engaging in new customer outreach, product setup, and the management of vendor online portals, resulting in increased customer satisfaction and loyalty.• Attended major trade shows, representing the company and contributing to new business opportunities and partnerships.• Collaborated with third-party brokers to develop sales plans, leading to an increase in sales revenue.• Worked closely with customers to develop individualized sales plans, strengthening customer relationships and driving sales growth.• Assumed the role of Product Recall Coordinator, demonstrating a keen sense of responsibility and ensuring swift and effective responses to product recall situations.• Transitioned from an apprentice cheese maker to a board member, showcasing dedication and long-term commitment to the company's success.• Held the position of Cheesemaker for two years and has a detailed understanding of cheesemaking and affinage processes.• Achieved Employee of the Year honors twice and was consistently recognized for outstanding reliability and versatility in various roles before assuming a management position at FireFly Farms.