Bryan Kupper Email & Phone Number

Hillsboro, Oregon, United States

• Assess client and family strengths and needs to determine appropriate assistance and support.
• Develop initial self-sufficiency focused client plans, tailored to individual circumstances and goals.
• Refer clients to relevant resources and programs, including case management services, to ensure comprehensive support.
• Conduct applicant interviews to assess needs and eligibility for various assistance programs.
• Make well-informed decisions regarding initial and ongoing eligibility for SNAP, TANF, Medical, and ERDC programs.

Phoenix, Arizona, United States

• Led and motivated a team of Commercial Credit Card Claims (fraud investigations & non-fraud investigations) employees, fostering a collaborative and high-performing work environment.
• Successfully managed the day-to-day operations of three different processes (global fraud, fraud chargebacks, & non-fraud chargebacks), ensuring efficiency and adherence to quality standards.
• Conducted comprehensive Risk Assessments for process changes, minimizing potential risks and ensuring compliance with regulatory requirements.
• Collaborated with Issue Managers to resolve complex business issues identified through audits, demonstrating problem-solving skills and initiative.
• Worked closely with the projects team, contributing to story grooming and project execution, effectively meeting project deadlines.
• Provided personalized coaching to employees, addressing behavioral and performance issues, resulting in improved team performance and morale.

Phoenix, Arizona, United States

• Served as a proactive Team Lead (Senior Operations Analyst), guiding and supporting three claims’ operations teams, resulting in improved efficiency and team collaboration.
• Employed Excel formulations to produce accurate and timely timeliness and productivity reports, providing valuable insights for management decision-making.
• Ensured operational effectiveness by reviewing and updating procedures, guaranteeing compliance with industry standards and best practices (Reg E, Reg Z, Visa & Master Card dispute rules).
• Spearheaded biannual testing for changes related to Visa and MasterCard Mandates, ensuring seamless transitions and compliance with regulatory updates.
• Assisted the leadership team by actively contributing to various projects, conducting thorough research and data gathering for successful project completion.
• Acted as a system point of contact, promptly addressing and resolving internal system issues, and effectively managing help desk tickets.

Phoenix, Arizona, United States

- Responsible for the daily resolution of minor to complex customer transaction disputes, and claims for deposit accounts with a focus on ensuring a positive customer experience.- Responsible for creating incoming claims as they comply with regulatory and bank requirements based on the customer’s needs- Able to diffuse difficult situations with customers.

Bachelor'S Degree, Communication, General

Activities and Societies: Lambda Pi Eta (National Communication Association’s official honor society)

Associate'S Degree, Global Business

Activities and Societies: Forensics/Speech Team. I competed as a member of the Speech team in tournaments against other colleges and.