Bryan L.
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Bryan L. Email & Phone Number

IS Communications Supervisor at County of San Mateo
Location: Redwood City, California, United States 5 work roles
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Current company
Role
IS Communications Supervisor
Location
Redwood City, California, United States
Company size

Who is Bryan L.? Overview

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Quick answer

Bryan L. is listed as IS Communications Supervisor at County of San Mateo, a company with 2592 employees, based in Redwood City, California, United States. AeroLeads shows a matched LinkedIn profile for Bryan L..

Bryan L. previously worked as Manager Technical Support Department at Carousel Industries / Source Inc and Support Engineer at Avaya / Nortel.

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Email format at County of San Mateo

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County of San Mateo

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Profile bio

About Bryan L.

Supervisor - Technical Support department on former Nortel and Avaya enterprise product lines for the County of San Mateo, CASpecialties: I have 25 years of award winning troubleshooting and management experience in the enterprise telecommunication industry. This includes equipment running UNIX and Linux Red Hat OS, VoIP with h.323 and SIP.

Current workplace

Bryan L.'s current company

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County of San Mateo
County Of San Mateo
IS Communications Supervisor
redwood city, california, united states
Website
Employees
2592
AeroLeads page
5 roles

Bryan L. work experience

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Is Communications Supervisor

Current

United States

-25 years in customer service / support-25 years in telecom / technology-10 years in management-Comfortable in high stress and high accountability situations-Accustomed to large, high demand customers, and many government branches including US military-Familiar with ServiceNow and other CRM software tools-Good working knowledge of Microsoft Office products.

Mar 2022 - Present

Manager Technical Support Department

Carousel Industries / Source Inc

Dallas, Texas

- Monitor incoming service tickets for outages, correct technical information.- Handle customer escalations of system outages, major issues and/or multiple issues.- Assist with load balance of service ticket for engineers to maintain a manageable ticket count.- Ensure the proper resource is being utilized based on the customer requirements and the.

Jul 2013 - Aug 2021

Support Engineer

Avaya / Nortel

CS1000 (CS1K) Support Engineer in Emergency Recovery. Recovering down or seriously impaired CS1000 and related equipment.

Nov 2007 - Jul 2013

Manger Technical Support Department

Dallas, TX And Los Angeles, CA

Manager Technial Support Department.

Aug 2005 - Nov 2007

Technical Instructor/Support Engineer

Nortel Networks

Richardson, TX

Create and instruct second level troubleshooting coursed in CS1000 software debugging, patching and VoIP troubleshooting.

Jun 2000 - Aug 2005
Team & coworkers

Colleagues at County of San Mateo

Other employees you can reach at smcgov.org. View company contacts for 2592 employees →

FAQ

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What company does Bryan L. work for?

Bryan L. works for County of San Mateo.

What is Bryan L.'s role at County of San Mateo?

Bryan L. is listed as IS Communications Supervisor at County of San Mateo.

Where is Bryan L. based?

Bryan L. is based in Redwood City, California, United States while working with County of San Mateo.

What companies has Bryan L. worked for?

Bryan L. has worked for County Of San Mateo, Carousel Industries / Source Inc, Avaya / Nortel, Scottel Voice & Data, and Nortel Networks.

Who are Bryan L.'s colleagues at County of San Mateo?

Bryan L.'s colleagues at County of San Mateo include Hideki Hara, Ka Wing C., Jei Africa, Fache, Raul Qezada, and Mirabeau Edrada.

How can I contact Bryan L.?

You can use AeroLeads to view verified contact signals for Bryan L. at County of San Mateo, including work email, phone, and LinkedIn data when available.

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